For Those Of You That Are Owed Money From Several Customers

Discussion in 'Chit Chat & Introductions' started by harunh, Mar 17, 2013.

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  1. harunh

    harunh Legend
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    Im owed money from a lot of customers and so are a few other people.... a few people are owed a small amount and a few are owed a lot

    I see a lot of people complaning over bad customers not paying up etc

    This is the way i see it :)

    Being owed money for a window cleaning business is normal especially when u go collecting.....

    The more you earn then the more you should expect to be owed :)

    Ifu earn 100 pound and u were owed 20 quid then it wouldnt seem much would it ? 20% should be the limit :) if u earn 1,000 being owed £200.00 should be your limit :) just keep it within £200.00 and ull do well and not be to worried :) you just got to accept its like having a float in a till when you open a shop up in the morning..... the day u pack up your window cleaning business that money will be all yours again :)

    By every Sunday ( my main collecting day ) I make sure i have met my within 20% target :) and i always do achieve this :)

    any bad customers who always say come back come back i get rid of them :) i know who my bad customers are and who my good customers are :) some people are good payers but they sometimes have no money but i know their good customers :) some people arent i can spot a good and a bad payer :)

    and ive toke of a lot of bad payers of my round who are not worth me knockign all the time so thats why ive kept within my 20% limit cos when i gain 3 new customers ill always take a bad payer off if i need to i ve got 1 customer at the moment on my round that has always said come back to me 8 times in a row now ! its very annoying and they just mess u about so im collecting the £18.00 when ever i do then taking them off :) other then that i can say all my round has good payers upto now :)

    People have busy lifes and its sometimes hard to get hold of them
     
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  2. Brightsure

    Brightsure Active Member
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    I dont do any collecting, i leave i ticket with an envelope with the ticket sticking out the envelope, on the ticket i write as follows:
    MAIN HEADING LOGO PICTURE

    Your:____________
    Date:___/____/____
    Address:______________________
    Notes:________________________
    _____________________________

    Then in below a section with all the details how to pay, first option is to send this ticket along with a cheque to the address printed below, made payable too ...

    then option 2 is pay online,

    3rd option is barclays pingit. Also there is a section that says please send all due payments within 28 days as requested.

    Then contact details and my address at the bottom of the ticket.

    Most of my cheques come pretty quickly.
     
  3. adyspurs

    adyspurs Guru
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    Bang on mate,I operate a system like this to,only knock on doors if they stack the bill up to two lots as my average house spend is now £25.
    If your constantly collecting that's time wasted and wear n tear on van as well as more fuel used unnecessarily.
     
  4. All Round Cleaning

    All Round Cleaning Grand Master
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    Couldn't even be bothered to read that with all them stupid smilies :angry: :angry:
     
  5. rcproperty

    rcproperty Hero
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    I also dont got out collecting, and only have out standing payments for only a few days, due to the time with bank transfers,
    and my commercials that get a 30 day payment, becasue i clean them upto 4 times a month so only give them one invoice at the end of each month.

    no business should have debt unless they offer a 30 day payment account.

    cant walk into any shop and say to them pay you next time!

    there are so many ways that you can get paid theses days there are no excuess for anyone to pay.

    here is a copy of my invoice that i give to everyone and think thats the reason im not in any debt with customers!
     

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  6. vespawho

    vespawho Active Member
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    Rc....that is just the sort of invoice i am going to send out, at the moment the few customers i have all pay me when im there.
    But i like how you have set that out and it obviously works.
    You say on it that you can take payment over the phone? How have you set that up and does it cost much?
     
  7. rcproperty

    rcproperty Hero
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    i use https://www.payyours.co.uk you have an app on your smart phone that you can use, and also one on the pc at home, later this year they are bringing out a device that connects to your phone via bluetooth and is like a small chip and pin device. you just log in, type in the details and thats it, can email a copy of transaction to them or print it out to give to them next time.
    you can also email them with the payment and they can pay on the link thats in the email.

    its costs 2.25% on credit cards and 49p per payment on debt cards, but the more you use it the cheaper it is.
    £99 to sign up, then £6 month your not tied into a contract either, so can stop it at anytime.
     
  8. vespawho

    vespawho Active Member
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    Sounds interesting, will have a look at that.....i just think the more options you can give the less reason to not pay you!

    How are you finding it? Are customers using it? Just wonder if they are a bit wary ?
     
  9. rcproperty

    rcproperty Hero
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    i have only just got it so still got to let customers know, im not starting to use it till next month. got to add it to invoices website etc.
    with my customers i think they will be fine with it, its just like taking payments over the phone with any other company or paying over the internet.
    as long as you have the trust with your customers there shouldnt be a problem,
     
  10. vespawho

    vespawho Active Member
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    Keep us posted how it all goes. I think you are right its about trust. Good luck with it, i will be looking into this a bit more.

    I had wondered about having something like this from the bank, not that i have looked at it. Probably more expensive knowing the banks!
     
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