Forum impartiality is important

Discussion in 'Chit Chat & Introductions' started by Richard, Mar 10, 2012.

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  1. Richard

    Richard Forum Addict
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    For those who aren’t aware who I am I make the Aerial brushes under the Tecbuk name.

    I have just been on the ACS Forum, noticed a thread about ‘Tecbuk Brushes’ so had a look, and was shocked to see most of the replies were by forum moderators and were rude, biased, untrue and insulting

    I was under the impression that forum moderators were there to regulate posts and not offer biased opinions, regarding the ACS forum this is clearly not the case, although I do credit the intelligence of most of its members.

    I welcome all constructive criticism as this goes towards product development; biased opinionated individuals with little knowledge of the subject never help anyone.

    My response to that thread is below; it did respond in haste –


    “ASC Cleaning Forum – impartial advice from cleaning professionals” (at its best)

    Your Insults aside, you are en***led to your own opinion, just as much as I am.

    If you think a brush such as Gardiner’s extreme with approximately 9,600 monofilaments cleans faster then the Aerial brush with approximately 42,500 monofilaments that is your opinion.

    The subject of brushes is vast and with such biased views it doesn’t warrant going into this.

    Still, sincerely best regards and apologies for the original poster about the brushes assuming your comments are genuine - I am behind with brush orders and have been since the start of the year, I can assure you are not the only one who is a little put out by this.

    Richard Sorrell

    (By the way the extreme monofilament is about 50% bigger diameter, the equivalent of 14,400 filaments than the Red Aerial brush, this would give it only a third of the cleaning ability and not over 4 times, and in test it does take 3 brush strokes to achieve the same result as one Aerial brush stroke)
     
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  2. badbusdriver

    badbusdriver Guest

    Am i missing something?!. Why put a post on here in response to someone putting a derogatory post about your company on another forum?.
     
  3. Baffled me?? Haven't got a clue!


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  4. Posh

    Posh Hero
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    A bit confusing this. I had to read it twice and thought what's it got to do with us unless you just wanted to get it off your chest.
     
  5. Richard

    Richard Forum Addict
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    I put the thread up because this forum - Gav’s window cleaning forums is to date a true impartial forum, and yes I was also getting it off my chest.

    I think window cleaners who successfully operate a business are not stupid, and shouldn’t be treated that why by forum moderators, for example I sell direct to window cleaners who are local to me, I meet them talk to many of whom have a turnover in excess of £60,000 per year.

    I am a window cleaner and now a supplier as well, because I don’t have an Ecommerce shop yet, I also take telephone calls daily from window cleaners; many of whom vent the frustration of not being able to get a balanced view about equipment from some forums, this disservice by the forum itself is expressed angrily by those who call me.

    It would be much better to hear forum members posting their opinions constructively on equipment both positives and negative. As a manufacturer I need both types of feedback.

    Richard
     
  6. James

    James Guru
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    I see your point Richard, quite frustrating. Unfortunately everyone has their own opinions and it's easy to sit behind a computer chair and voice them over a forum. If only it was the same in real life :p
     
  7. Richard

    Richard Forum Addict
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    I know what you mean, fortunately other forms of ‘real life’ communication are a lot more cordial, I have spoken to many people who use the forums and I can say all have been down to earth and reasonable getting their point across.

    We all in the same boat trying to run a business, and forums can be a good place to get things off your chest.

    Richard
     
  8. badbusdriver

    badbusdriver Guest

    Well, i suppose its better out than in Richard, eh?!. Must admit, i'd never heard of that acs forum till i read your post, i had to look it up!. I tend to just stick to one thing, and lets face it, the acs forum isnt going to be as good as this one is it?!. Just look at the heading on the home page

    'Official forum of the master guild of window cleaners'!.

    Sounds like i should be wearing a shirt and tie just to log in!. I dont think it is for me, i'm too common, ha!. :)
     
  9. Paul

    Paul Guest

    I personally have only ever been on this one, never even bothered looking for another, all the info I would ever need is here, everybody is friendly and I LOVE IT. :p
     
  10. Gav

    Gav Grand Master
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    See your point and have experienced other forums the are not impartial and or endorse one product and favour that. My mission is to keep this forum friendly, impartial and constructive. Thanks to you lovely members we are off to a great start!

    Anyone that tries to challenge this will face the rath of the warn and ban button LOL :p

    Sent from Tapatalk. App for iPhone, Android and blackberry.
     
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