How do you deal with customers that want a price over the phone?

Discussion in 'Chit Chat & Introductions' started by Gav, Mar 9, 2012.

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  1. Gav

    Gav Grand Master
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    Thought i would get this conversation going. I have had a few call up wanting a quote over the phone, even after explaining that it would not be accurate they still insist. ;)
     
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  2. Iain

    Iain Guru
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    You could still give a rough quotation and insist that for an accurate quotation a full survey would be required. Most people would understand that there's a lot if variables to take into account.
     
  3. chip

    chip Guru
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    i tell them to assume a pound a window, and unless the windows are like car showrooms, that should be the most it'll be
     
  4. James

    James Guru
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    Just tell them no. I must see the property first before quoting :)


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  5. nearlyclean

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    I aways add that my prices start from say £20 upwards if they say its only a Terrance with a few windows, I find them really hard conversations and down line they are usually awkward customers so I end up being polite and decline the job
     
  6. Hinty

    Hinty Well-Known Member
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    I always say that I need to see it, give them a "Starting from" price - and ask them to email photos if possible for a more accurate ESTIMATE.

    Sometimes I look the property up on Google streetmaps and look at the street view.

    Never call it a quote though - not being held to a price over the phone, just give an estimate
     
  7. James

    James Guru
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    God bless google street maps, they're a life saver


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  8. Masons

    Masons Guru
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    Yes, I too use Google street maps, and get a general idea for the house.
    But I too have never given a price without seeing the windows in person.
    Makes no sense to be potentially less in wage for months because of not quoting properly.
     
  9. mark m

    mark m Hero
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    You have to see the job to give a proper price
     
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