How many complaints do you guys get a week/month/year

Discussion in 'Chit Chat & Introductions' started by Damo, Jul 22, 2015.

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  1. Damo

    Damo Guru
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    Please state if complaints are for you/workers and how many.

    On average me personally about 10 a year with maybe one resulting in a loss of custom.
     
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  2. Green Pro Clean Ltd

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    About one every three months, and they are always the one that is looking for a freebie and never had any intention of paying to begin with.

    That's from a round of just over 500 customers so less than 0.25% so I am more than fine with that.
     
  3. TolishAPurd

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    #3 TolishAPurd, Jul 22, 2015
    Last edited: Jul 22, 2015
    Does "get out of my knicker drawer!" count as a complaint... if so...1000's.:D

    Only had one complaint and loss of custom in the 2years I've been going. He had a big house with those poxy fake stick on georgian frames. I'd do a perfect trad job on them, and then when I left they would drip. I used to try everything, even checking the whole house after I was done, to catch any stray drips. But the next time I come back I could see the odd drips from last clean. His last cleaner that he sacked off was a WFPer, and he didnt have much luck either. Wonder how hes getting on with his new windy.

    Had one that used to make subtle comments to try to get me to restore her sills within the monthly clean price... not happening as they were minging from years of neglect. And one that tried pulling a fast one saying I had missed a window when I clearly hadnt- she was retaliating as I was warning her over her slow payments. Both were ditched by me. So not a bad track record, but as with anything, the longer you do it, and the busier you get, the harder it gets to keep folk happy. Can't win em all as they say. The main thing for me is that I'm making good money, whilst keeping MOST people happy.
     
  4. Danfire

    Danfire Well-Known Member
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    Lost two customers in two years, one said he could see lines across a window from certain angles in certain light conditions...I was new to cleaning and he was the only house in his road I cleaned so not too worried about that one...no idea why I lost the other one....had one woman complain I was expensive and accused me of scratching her patio door glass, turns out the husband leant their roatary washing line on the door and it fell and scratched a nice arch in the glass...that reminds me, that tight gits due an increase.
     
  5. peter rogers

    peter rogers Grand Master
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    ive only ever had run in / complaints from max 10 people in 5 years feck them lol
     
  6. boarcity

    boarcity Guest

    #6 boarcity, Jul 23, 2015
    Last edited by a moderator: Jul 23, 2015
    i lose about 1 job every 2 weeks down to complaints, many are very frivolous complaints and as said by Tolish above -you cant win em all. in this day and age a lot of folk want something for nothing, i always find the type who complain are best got rid of anyway . "im sick of you lot climbing my gate"
    well why wont you unlock it,we knock on your door but you wont answer
    "im in a conference "
    dont giv me that

    thats the sort i usually get

    usually we are picking up 5 new jobs week on week just by having a street presence so im not unduly worried about tittle tattle moaners
     
  7. boarcity

    boarcity Guest

    a guy who cancelled recently didnt complain as such, told me he is moving. i always say "where to?" and if they then give a muddled reply i know theyre lying,not moving anywhere. but in this case he didnt want to say where for other reasons i could see it in his eyes.

    this ageing guy lives alone, the typical wealthy tanned seedy bachelor and about 6 months ago blurted out to me hed broken his ankle while holidaying in Germany ,running down an up escalator while being chased
    i just know that he was up to summat seedy, perhaps he hadnt paid for his call girls and the mob finally caught him at the airport ,who knows
    What i do sense is hes still on the run
     
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  8. Damo

    Damo Guru
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    HAHA boarcity.

    Interesting reading. Was told by a guy its a numbers game!

    If you get hardly any complaints you are doing too good a job. Me personally i couldn't work like that :(
     
  9. Guess that's true, if you've no complaints, then you're not working quick enough!

    I lost one last week. A six quid job, my lowest earner. 5 mixed size windows. She wasn't happy that it took me ten minutes........? Six quid for funks sake.

    Glad to get rid.
     
  10. simon

    simon Guru
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    my complaints /losses seem to come in groups, none for months then 2/3/4 at once then its quiet again, i pick up more than that from the 2 parish mags i'm in so not really bothered but it does give me a couple of days where im looking at what i could be doing wrong then i think, stop it fat boy you got nearly 400 customers who are well happy so get on with it lol
     
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