How Often Do You Lose a Customer?

Discussion in 'Chit Chat & Introductions' started by Tuffers, Mar 14, 2016.

Advertisement
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the UK Window Cleaning Forums.
    Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

  1. Tuffers

    Tuffers Hero
    Member

    Joined:
    Sep 10, 2012
    Messages:
    9,386
    Likes Received:
    2,742
    As above.
     
    Advertisement
  2. Duncs

    Duncs Grand Master
    Member

    Joined:
    Mar 29, 2013
    Messages:
    3,190
    Likes Received:
    685
    must say dont loose many maybe if i,v been late with bad weather or when i bought work did loose afew then.
    But I pick up graft regular
     
  3. clear view of silverton

    clear view of silverton Active Member
    Member

    Joined:
    Mar 28, 2015
    Messages:
    118
    Likes Received:
    33
    5 in past 3 years one from being late one from fire damaged house one from lost job and two house sales
     
  4. Duncs

    Duncs Grand Master
    Member

    Joined:
    Mar 29, 2013
    Messages:
    3,190
    Likes Received:
    685
    gd point folk moving, dieing had few of them never got payed !!! they could of waited
     
  5. Green Pro Clean Ltd

    Moderator

    Joined:
    Jan 20, 2015
    Messages:
    5,174
    Likes Received:
    2,168
    1 or 2 a month but currently growing at 7-10 per week.

    Also you need to consider round sizes. After all the more clients you fot the more chance of one moving, losing their job, dying etc.
     
    • Like Like x 1
    • Agree Agree x 1
    • List
  6. daveyboy

    daveyboy Legend
    Moderator

    Joined:
    Jul 10, 2014
    Messages:
    13,005
    Likes Received:
    4,683
    Very rarely i lose a job
    More often i bin a job due to being no good to me like bad payer etc
     
  7. Jacob

    Jacob Guest

    Think i have dumped more than i have been dumped. But the most important thing is i dont lose them due to bad work, i can loose them any other way aslong as i know it wasnt because of quality.
     
    • Agree Agree x 3
    • Like Like x 1
    • List
  8. boarcity

    boarcity Guest

    #8 boarcity, Mar 16, 2016
    Last edited by a moderator: Mar 16, 2016
    iv learned that i must drop a healthy number otherwise the round gets too much "old sh/t" ,this isnt healthy . im one of these people who took on far too much sh/t for far too long. when youv employees you take on anyone cos you need a real stream of work pouring in and it can be difficult to sort wheat from chaff .

    last week,i had an irate caller accusing my lads of missing out her backs on purpose. later it transpired she couldnt find her padlock key to the gate so they couldnt get in and in a panic hid in her house - but instead of fessing up,tried to blame the lad. Now, i know this lady is nervous and i now plan to scare her with a bloodcurdling scream next time i hear her opening the padlock im down her alley doin a countdown 3 ,2,1, scream - as a payback for this
     
    • Funny Funny x 2
    • Like Like x 1
    • Agree Agree x 1
    • List
  9. peter rogers

    peter rogers Grand Master
    Member

    Joined:
    Feb 24, 2015
    Messages:
    2,948
    Likes Received:
    583
    ^^^^^ u lol make my day pmsl
     
  10. Clisty1989

    Clisty1989 Forum Addict
    Member

    Joined:
    Oct 21, 2015
    Messages:
    678
    Likes Received:
    234
    lose about 1 a month usually, however 5 have died in the last 10 days, 3 were on the same round!
     
Advertisement