How to deal with non paying customers

[Jonny Sam]

Good afternoon all, 

Just a quick one.... How do you deal with a non paying customer? Cheers all ??

 

[Nudel]

I'm probably in the minority here, but for me it depends on how much it is.

I send a few reminders, then a personalized email, then a physical paper copy and/or try to talk to them in person. Most pay by then.

If not I do a calculation, is it worth it to use several more hours of my time to bring in 10£? Most of the time, it's not, and I write it off and cancel the bill.

90% or my grief when I started out was due to non payers. When I learned to shrug them off I slept better at night.

 

[Jonny Sam]

Hi Nudel

Thanks for that, ye I know what you mean, there's only so many times you can knock the door knowing they're in but there just ignoring you. I think the letter is going to be the next thing going through the door. One thing for sure is that their windows aren't being cleaned again! I just don't understand people who think it's right to not pay! Anyway thanks for your reply... Appreciate it ?? 

 

[Part Timer]

If you have their mobile / email If they don't reply I send them a final message saying if they don't pay, or reply, within 7 days then I'm escalating it to debt recovery. Only had to do it twice and both times they paid. 

 

[Jonny Sam]

Thanks for getting back to me what's this debt recovery you mention? Sounds like a good option. 

 

[Part Timer]

Just threaten them with it, if they don't reply then give them a letter saying you're taking them to small claims. If you search the site for this there is a letter template I believe 

 

[Jonny Sam]

?? Nice one thanks for the advice.