How to get rid off customer who caught you on the wrong foot.

Discussion in 'Traditional Window Cleaning' started by Jacob, Jun 8, 2015.

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  1. Jacob

    Jacob Guest

    well titel says it all, i have now got 2 custys on me, that caught me on the wrong foot so they get done every 24 week. And i only offer up to 12 weekly. They are apartments, i have to call them day before i get there and the cash is not great, they only want nine windows done because i have a good price up till nine windows (they have many more).

    They are bossy to work for and want to decide when and how i do my works (turks do need say more). I am the boss i decide.

    So how can i get rid of them easist in a good manner ?
     
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  2. daveyboy

    daveyboy Legend
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    Just don't go back mate and block their phone numbers lol
     
  3. Tuffers

    Tuffers Hero
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    You answered your own question Jacob. You are the boss and you decide! One way of getting rid of them would be to up the price loads.
     
  4. adamangler

    adamangler Wakefield Window Warrior
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    If i dont want to clean anyone anymore i just dont go back.
     
  5. Jacob

    Jacob Guest

    Lol yes answered it myself i see, sorry for the stupid question. Guess i then clean em on firday and then just forget about them then. Dont know how to block numbers though.
     
  6. Jjamie

    Jjamie Member
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    Do I really bad job on Friday ?
    Or Just tell her you've sold the work in that area so you will not be cleaning them any more ?
    She going to be ringing you if you just dont go back

    If not just tell her straight not got time for your windows ?
     
  7. Dunner

    Dunner Member
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    Just tell them you can't fit them in any more, you are too busy
    on those days they want.

    But say here is the number of another window and pass on the number of a
    Window cleaner you don't like.

    WIN WIN
     
  8. boarcity

    boarcity Guest

    if your phone doesnt do blocking, change the name they are listed to "ignore" so you dont answer
     
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  9. boarcity

    boarcity Guest

    if they do get thru best to say "i fookin hate you" this is always clearly understood
     
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  10. daveyboy

    daveyboy Legend
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    Gotta love boarcity..mr tactful:laugh:
     
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