I really hate collections.......REALLY!!

Discussion in 'Chit Chat & Introductions' started by Green Pro Clean Ltd, Aug 28, 2015.

Advertisement
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the UK Window Cleaning Forums.
    Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

  1. Green Pro Clean Ltd

    Moderator

    Joined:
    Jan 20, 2015
    Messages:
    5,214
    Likes Received:
    2,200
    Since the beginning of time the window cleaners lot has been to clean the windows and then if customer is not home to have to call back another time to collect their earnings.

    Really is the part of the game I hate the most, I like my evenings, chilling, drinking a beer and watching the telly, I hate come 6pm or so thinking 'oh, I must go collect from Mrs Jones'

    These days I accept cash on the day, Paypal or GoCardless but when signing a new customer most seem a little weary of paying by GoCardless obviously a natural hman distrust of persons you have only just met, especially when asking you to put their bank details into a computer on your behalf.

    For some time now my minimum price for any regular job has been £10 that's just the way it goes, I have been planning a price rise for spring of next year with a new minimum price of £12, I know my round can take it and the customers wont object to the rise as I have already weeded out the sort of moaners that would.

    So what I am thinking is using the new price rise come spring to eliminate collections altogether.

    'Ah yes Mrs Thompson, the price is going up next month to £12 to help cover running costs, however if you pay by GoCardless the price will still be just £10 per month, in effect giving you two free cleans each year'


    Same for new customer, price is £12 sir, if you pay GoCardless I can do that for £10 per year for you.

    Of course not all are £10 / £12 jobs, but the general idea of a £2 per month should work well enough as it is basically a get a free clean on all jobs up to £24 in value each year. Anything above that and they will most likely be paying BACS or GoCardless already.

    Just my thoughts on how I will attempt to eliminate the pain in the butt collections.
     
    Advertisement
  2. steve garwood

    steve garwood ginger lion
    Member

    Joined:
    Aug 5, 2015
    Messages:
    2,524
    Likes Received:
    905
    Good on you green. I gave up collecting 6 years ago. Anything around a tenner, I just put, see you next time, sends cheque or pay online. I hated collecting especially in winter, so pleased I knocked it on the head
     
  3. TolishAPurd

    Member

    Joined:
    Nov 3, 2013
    Messages:
    5,101
    Likes Received:
    2,681
    I never collected from the start. I couldnt imagine driving about in the evening knocking on doors for my money, fk that. In this day and age why would anyone. I don't even drive to quote, its all done online and it very rarely catches me out.
     
  4. Posh

    Posh Hero
    Member

    Joined:
    Jan 8, 2012
    Messages:
    5,902
    Likes Received:
    954
    How do you see a house online??
     
  5. TolishAPurd

    Member

    Joined:
    Nov 3, 2013
    Messages:
    5,101
    Likes Received:
    2,681
    Google streetview mate. I can't see the back so I just assume there will be french doors, and I ask about connies/externsions and the like. Easy. I stress that the price is just a rough one, and the extra I charge for a first clean more than covers me if I am wrong, but I rarely get it wrong as I know what questions to ask.
     
  6. cheapncheerful

    Member

    Joined:
    Jan 31, 2014
    Messages:
    6,489
    Likes Received:
    2,043
    best thing ever about this job giving up collecting...its pay up online leave it out or...

    get some one else...

    now in a position to drop the non payers..

    I did used to like collecting as I didnt mind chatting to em in the evening and used to razz around in my little soft top...

    but these days its the sooner I can get back to my chair the better...:D
     
    • Like Like x 1
    • Funny Funny x 1
    • List
  7. koopmaster

    koopmaster Guru
    Member

    Joined:
    Jan 10, 2012
    Messages:
    1,154
    Likes Received:
    177
    I hate collecting. I go out once a month for a few hours at the most. Only have 7 that have not paid and need visits tonight..
     
  8. daveyboy

    daveyboy Legend
    Moderator

    Joined:
    Jul 10, 2014
    Messages:
    13,039
    Likes Received:
    4,696
    I only have a handfull of custys (pensioners) who i collect from as they don't understand even how to pay online lol..i just pop round when i get the chance
     
  9. Pickingpaul

    Pickingpaul Forum Addict
    Member

    Joined:
    Nov 4, 2014
    Messages:
    865
    Likes Received:
    385
    Ive minimized collecting since the start of this year because of threads like this where i have read some window cleaners never collect, amazing i thought at the time.

    Some people still owe me like 5% on average which is fine as they double or tripple up, i collect after or before work on nearby work only if they have forgotton to leave and text that they left it now.

    I used to collect loads on the night time, every week without fail, now i text instead, of course u get the back lash of people potentially cancelling but i take that in my stride now and just keep saying yes to new custies and expect a couple cancellations every week
     
  10. boarcity

    boarcity Guest

    my first year i thought i could do the collecting "cash only round" thang -i wouldnt even accept a cheque! how wrong was i ! these days i never collect after hours and if someone new wont go along with it ,well theyre off the round
     
Advertisement