do you get any? that is ,complaints that dont make sense heres a recent example. had this customer about a year, good tipper and easter chocs too, maybe this was a sign, anyway read on 2 cleans ago she didnt answer the door like she usually does and i get a sh/tty text later same day saying one of my lads has missed a sill. we return and get this sill immediately [lad says was got] but hohum, and lad apologizes at the door to her next clean everyone is on alert, "dont miss a sill- pay heed " days later ,i get a long letter saying the sill was obviously only wiped once and she got a black finger wiping along it. please improve your service blah blah now this is an extreme example, but irrational daft complaints what do you think ,whats it really all about ? is it about putting you down?