irrational complaints

Discussion in 'Chit Chat & Introductions' started by boarcity, Aug 16, 2015.

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  1. boarcity

    boarcity Guest

    do you get any? that is ,complaints that dont make sense

    heres a recent example. had this customer about a year, good tipper and easter chocs too, maybe this was a sign, anyway read on

    2 cleans ago she didnt answer the door like she usually does and i get a sh/tty text later same day saying one of my lads has missed a sill. we return and get this sill immediately [lad says was got] but hohum, and lad apologizes at the door to her


    next clean everyone is on alert, "dont miss a sill- pay heed "

    days later ,i get a long letter saying the sill was obviously only wiped once and she got a black finger wiping along it. please improve your service blah blah

    now this is an extreme example, but irrational daft complaints what do you think ,whats it really all about ? is it about putting you down?
     
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  2. rafawindowcleaning

    rafawindowcleaning Well-Known Member
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    Looks like she might be looking for a way out and just doesnt know how to say it so she comes up with all these silly complaints. I wouldnt be surprised if next letter you get is something like "sorry but your service was not quite like it ised to be thank you for your service but thank you" ...
     
  3. Some people are just a wee bit mad. You could spend ages look for rational but its simply not there.
    Sometimes crazy is good too.
     
  4. boarcity

    boarcity Guest

    so how would you handle that complainer ? carry on and wait for the chop text? talk thru letterbox provin im dafter than she is ? just drop her off the round?
     
  5. Play along until it does your head in/becomes an inconvenience, maybe.
    Or turn it into sport. Mess with their minds a bit. Not sure how. Hidden messages left on the glass maybe?
     
  6. Jacob

    Jacob Guest

    Tell her if shes unhappy with the service you provide, with she is obviously, then let her know she can free if charge cancell further service and find another windie.
     
  7. steve garwood

    steve garwood ginger lion
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    I had a customer complain that I cleaned her windows and 3 hours later it rained! Never gone back
     
  8. Ant

    Ant Well-Known Member
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    What? You mean you haven't learnt how to control the weather! What's wrong with you man :rofl:
     
  9. Ant

    Ant Well-Known Member
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    One custy I had springs to mind. Had been cleaning his windows for about a year no problems at all until one day he returned home just as I finished and started examining my work! Then the nit picking started, pointing out deep stains on the upvc frames and sills, to which I explained that that would be an extra as it came under restoration. Then he moved on to the fascias & soffits pointing out that I hadn't cleaned them. Eh? I'd never cleaned them before as he'd never asked therefore I'd never priced for them, and why all this from him now?

    The last straw for me was when he pointed to his brass door handle ranting that I hadn't chipped the blobs of white paint off!
    So let me get this straight, you want me to clean your windows/Fascias/Soffits, restore your frames & sills AND chip the bloody paint off your door handle all for £7

    Probably the only time I've really lost it with a custy. He was calling me all sorts of things. Not sure why he turned on me but what an ar$e :mad:
     
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  10. Diwrnach

    Diwrnach Grand Master
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    Had one customer I did the first clean, their windows and sills were filthy, I got it all spot on and the customer was over the moon (the wife) and pretty much begged me to keep coming as she had, had window cleaners come once and never again....... (alarm bells start)

    Anyway go back and do second clean, they're perfect, again she is well chuffed, but no money on her can she pay BACs (I take most payments like this anyway) and I said that is fine.

    A week later I get a letter through the door from the husband saying I don't rinse properly there is really bad spotting and other issues that are only related to WFP, my guess is he had a trad guy knock on the door, slag my work off and offer to do it cheaper, but still, found it really strange getting a customer listing off every single issue you can potentially get with WFP.

    The windows were perfect.
     
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