Irregular Customers

Discussion in 'Managing Your Business' started by DannyB, Jun 14, 2016.

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  1. DannyB

    DannyB Active Member
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    Hi folks

    I'm slowly realising that some part of middle class custies won't accept any regular frequency. They will expect you to come whenever they want and charge them similarly cheap price like you would charge to your regulars in otherwise the same circumstances.

    What's your take? Are such people only pain in the ****? Or is it useful to accept them as a part of market demand, acquire them and keep them in your round?

    I consider getting some percentage of irregulars into my round and offer them discounts in weeks when I haven't got enough regular work.

    Has such or similar system worked for any of you?
     
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  2. Clisty1989

    Clisty1989 Forum Addict
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    I don't even bother if they don't want a regular service. Messes with the other work i have, I'm not gonna run around after nightmare custys. I'll do one offs as 3x the normal price but that's it
     
  3. Markyboy 50

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    I don't mind a few' on request customers'. Always squeeze them in. Can pack out a slow day.
     
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  4. Green Pro Clean Ltd

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    Anyone that is not a regular gets the one off clean rates. Simple as that.
     
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  5. Alien Human

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    I don't mind as long as they contact me, understand that they'll have to pay more and that I may not be able to fit them in straight away.
     
  6. peter rogers

    peter rogers Grand Master
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    one off charges
     
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  7. adamangler

    adamangler Wakefield Window Warrior
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    with any customer that didnt want regular i wouldnt consider them a customer tbh. I would just say they can call when they want them doing but will be done when i can fit them in so better ring in advance and like everyone else has said the charge should be higher.
     
  8. David K

    David K Forum Addict
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    When i quote i Always say /write that the given Price is for regular 4-8-12 weeks only . Any other than that , rip Them ,or dump Them ... Just IMO . :whistle:
    But my mates /fellow cleaners say im a total Diva :rofl:
     
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