Just wondering how you all deal with cancelling customers, just received a perfectly polite message from a window cleaning customer- do you say ok thanks very much- or do you ask why? Do you ask ok no problem just for my records can I ask why? As in feedback
Ok I'm going to ask the last piece you put its a shame she was a late online payer bit on same estate as about 6 others so was handy for me- probably money it's Jan I suppose
Well I've been going there monthly since September 2016 I was working at neighbours and she collared me they are normally food customers as have sought me out- as opposed to canvass- I know what you mean about getting used to you- people buy people and I'm learning that as I try to survive in this game!
Speaking of adhoc service, I had this enquiry the other day. She was really hard work and I lost patience with her in the end. I like the fact that I'm now in the position that I can be fussy about customers instead of having to grab any work that I can.
It's a luxury service for some too. I was cleaning on an estate where I've moved to today. The amount of houses that have filthy windows is unreal. The estate has been up at least a year, I canvassed it about 4 months ago and got half a days work off it. I decided to drop some leaflets off while I was working today. The other problem is when the windows are filthy and you come along on the first clean and custy can now see the front garden out of the windows they can't grasp that you're maintaining their windows and think they need to be dirty for them to be cleaned again.
I totally agree and come across that sort of thing fairly often. I've also had a few recently that have asked to change to a less frequent cleaning schedule. Frustrating but what can you do. I tend to educate my customers as I go along. Nothing major most of the time, just things dropped into conversation and steering them in the right direction. For example, if a customer starts making noises about wanting to drop off over winter, I'll start talking about the importance of keeping the frames and sills clean during the winter months and how I charge a first clean price when/if I start with them again in the spring. Occasionally I'll have to get a little bit firm but at the end of the day you can't force them to have them cleaned. Here's one from the other day. She's normally pretty good to be fair but has skipped a clean a few months back so I thought I'd better be a bit firmer with her. I ended up feeling a bit sorry for her though.
I had a house where someone kept coming to clean them just before me. Funny because we must of been on the same 4 weekly schedule, sometimes we were minutes apart because the sills were still dripping with dirty water. They skipped windows too and never detailed...
Maybe she has told the other guy the se story and is too scared to say no to someone.I had a house where someone kept coming to clean them just before me. Funny because we must of been on the same 4 weekly schedule, sometimes we were minutes apart because the sills were still dripping with dirty water. They skipped windows too and never detailed...
Anyway, she was my customer and after explaining said that it was fine as long as I kept doing them amd she was only going to pay me - they're still getting done too!!
