Just Lost A Customer :( Lol!

Discussion in 'Advertising Offline/Online & Canvassing' started by S&S WINDOWS, Jul 18, 2012.

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  1. S&S WINDOWS

    S&S WINDOWS Guest

    I just lost a customer... Cleaned his windows once, 2 bed semi with really grimy upvc frames and quoted him £7 which i thought was very reasonable, just been round to collect the money which i didn't get and he told me he don't need us anymore cos his nans window cleaner does her 3 bed house AND conservatory for £4.50! And she's got twice as many windows! I had to bite my lip to stop myself from laughing my head off! All I said was 'I'd like to see what kind of job he does for that money' and walked off....
     
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  2. mark m

    mark m Hero
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    Well said ,you dont want custy like that
     
  3. S&S WINDOWS

    S&S WINDOWS Guest

    Well i've been going approx 6 weeks now and have gained just over 60 customers and there was only this one and another customer thats a pain to deal with, so I think just drop em, not worth the hassle or repeated attempts to get paid.
    Will soon replace them with decent customers :)
     
  4. Belfastcleaning

    Belfastcleaning Grand Master
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    The customer in first post, you didn't get paid??

    6 weeks and 60 customers is good going well done!
     
  5. S&S WINDOWS

    S&S WINDOWS Guest

    No, didn't get paid. But for the sake of £7 i'd rather leave them to it and move on instead of stressing myself out and wasting time to try and get blood out of a stone.
    Yeah i'm pretty pleased with the amount of customers so far. All i've done from day one is work 10am till 4am, ie if i'm cleaning windows for 2 hours then i'll canvass for 4 hours. In the beginning it was all canvassing but that is slowly being replaced with cleaning. I'll continue to canvass until i no longer have time to do so.
     
  6. Belfastcleaning

    Belfastcleaning Grand Master
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    I wouldn't let people like that off with £7 I wouldn't give them the pleasure

    Some people just don't give a toss about u, they think your out for a laugh
     
  7. S&S WINDOWS

    S&S WINDOWS Guest

    I understand what your saying but i think it would be hard work trying to get it. Should have listened to my instinct when first booking the job in and the custy said can you do it after a certain day cos i don't get paid till then. Obviously can't really afford it in the first place. I'm back round that friday and will give them a knock but not expecting anything. But overall so far this has been the only bad incident and everything else is going great! I won't let this one minor thing put a downer on the very enjoyable experience i'm having working for myself and all the lovely people i'm getting to meet.
     
  8. Posh

    Posh Hero
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    10am to 4am? Phew you do some hours lol. Dropped 1 today. Cleaned her 6 weeks ago & left SAE. 4 texes & 2 phone calls later no money & no reply. I tex him last night to say I will be round the area today please leave money out under a mat. Got there nothing. Got my pole out and applicator and washed his window but forgot to squeegee??? I know this sounds childest & maybe it is but it just makes me boil & why should this person have a free clean. All I've done is put the windows back in the state they were before I cleaned em. See if he gets in contact now. I hope he does. They dried horrible.
     
  9. S&S WINDOWS

    S&S WINDOWS Guest

    Hey i'm building up the hours gradually! Lol. 10 till 4 is adequate for now, when i get busier i might stretch that to 9 till 5...:)
    I like your style I might give their windows another clean the way you did! Will see what happens friday first....
     
  10. Belfastcleaning

    Belfastcleaning Grand Master
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    S s, catapult and a few ball bearings does a smashing job!
     
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