LEAVE EM

Discussion in 'Water Fed Pole Cleaning' started by Poles Apart, Dec 17, 2015.

Advertisement
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the UK Window Cleaning Forums.
    Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

  1. Poles Apart

    Member

    Joined:
    Jul 1, 2013
    Messages:
    1,092
    Likes Received:
    137
    Picked up a customer in the summer lives across the road from me single mum but works, said her ladder man wasn't doing half the windows? I did her a favour by saying I'd do them for £12 every 8 weeks. I texted her today saying I'll be over tomorrow and can she leave the gate open? She text back saying 'Hi Ricky, can you leave them til January as they're not that bad. So what I'm going to do is not contact her until she phones me when they are filthy then charge her £25.:laugh:

    Had one yesterday do the same, it was the fifth phone call I had made in a month trying to do this job, each time the excuse is 'were in and out', I asked them if I could call round tomorrow as the husband was supposed to be in so I phoned last night to confirm, the wife answered the phone I said 'high it's Rick the window cleaner what time can I call round tomorrow?' She shouted over to her husband ' Ian, the window cleaners on the phone do you want them done tomorrow or do you want to leave it till the new year'? Husband shouts back 'leave em till the new year'. 5 wasted phone calls SACKED!!!:laugh:
     
    • Like Like x 2
    • Agree Agree x 2
    • List
    Advertisement
  2. super mck

    super mck Active Member
    Member

    Joined:
    Mar 15, 2012
    Messages:
    162
    Likes Received:
    13
    At the time we all say sack them.but we should shut up and do them next year.money ?
     
  3. Poles Apart

    Member

    Joined:
    Jul 1, 2013
    Messages:
    1,092
    Likes Received:
    137
    The first example I gave can have them done again if she contacts me and pays the premium. The second one has no chance I spend a lot of time every night texting and phoning planning the round they had already skipped a month, but this was the fifth phone call I had made to do this job whilst trying to fit it in with my round, if I want money I'll get it off another customer who will replace them.:devil:
     
  4. davewindowcleaner

    davewindowcleaner Well-Known Member
    Member

    Joined:
    Sep 24, 2014
    Messages:
    576
    Likes Received:
    106
    It depend if you got enough work or not, if u have then dont bother, I had a few ringing up 6 month later asking if I could come do their windows, I just let them find someone else.
     
  5. Poles Apart

    Member

    Joined:
    Jul 1, 2013
    Messages:
    1,092
    Likes Received:
    137
    #5 Poles Apart, Dec 17, 2015
    Last edited: Dec 17, 2015
     
  6. steve garwood

    steve garwood ginger lion
    Member

    Joined:
    Aug 5, 2015
    Messages:
    2,526
    Likes Received:
    908
    That's bang on davewindowcleaner. Once you are packed with 6 weeks of work, its time to get fussy. No "oh skip it til next time" or "do the insides" or "leave them its drizzling" or west ham fans :thumbsup:
     
  7. Posh

    Posh Hero
    Member

    Joined:
    Jan 8, 2012
    Messages:
    5,903
    Likes Received:
    954
    I agree. 5 phone calls & no contact. I find that f@@k@@g ignorant & would bite the bullet & not go back. I Texas mine night before. If I don't hear I send a quick reminder in the morning. If still no answer I don't bother going. Not everybody will agree with this I know but it's just me. I just think it's ignorant. 99% always get back sooner or later & I tell them why I never came but guaranteed next time they do tex back.
     
    • Like Like x 3
    • Agree Agree x 1
    • List
  8. Tuffers

    Tuffers Hero
    Member

    Joined:
    Sep 10, 2012
    Messages:
    9,399
    Likes Received:
    2,747
    I text some the night before, I won't remind them in the morning. They have had a text to forewarn them I'm coming and that's it.
     
  9. TolishAPurd

    Member

    Joined:
    Nov 3, 2013
    Messages:
    5,101
    Likes Received:
    2,681
    Yep, I text night before and would rather not get a reply (unless its a first clean), if I turn up and the gates locked then its a black mark.
     
  10. Solarpanelcleanington

    Solarpanelcleanington Forum Addict
    Member

    Joined:
    Nov 14, 2015
    Messages:
    702
    Likes Received:
    158
    Why text people? I just pitch up, clean them, leave a bill and bugger off.
     
    • Agree Agree x 5
    • Like Like x 2
    • Winner Winner x 1
    • List
Advertisement