Losing Customers Due to Go Cardless

Discussion in 'Water Fed Pole Cleaning' started by Poles Apart, Apr 11, 2016.

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  1. Poles Apart

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    Sent a mass text to all customers with mobiles asking if anyone wanted to sign up received a text back saying, " We don't give out our bank details so we won't be requiring a window cleaner anymore thanks for the service", thankfully I replied saying paying cash is still an option and they have continued wish I hadn't have sent the texts out.
     
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  2. CHWS

    CHWS Forum Addict
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    Iv suggested to some people and a few of them have been iffy about it , with the response so far I'd feel like I'd be wasting my time for it because I'm still going to have to go and collect all the other houses anyway!
     
  3. Poles Apart

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    I agree mate but it's only going to be used for a handful I rarely see.
     
  4. CHWS

    CHWS Forum Addict
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    Yes well I must admit 2 of my worst customers for getting in are on it so it's a bonus for them 2
     
  5. Trev81

    Trev81 Guru
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    Signing them up is fairly straight forward but not 'all' will want to use GoCardless, its important to market the use of the service correctly, sending out a bulk text from your number may seem to most a bit iffy, I have the option explained on nice glossy leaflets, and also on the bottom of all my payment slips so they get to see all the benefits, also detailed on my website where only the customer themselves can go on and sign up by been redirected to GoCardless to setup there account.

    Perhaps some food for thought for you..
     
  6. Posh

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    I just like the idea of bank transfer.
    Got a lot of mine on it now.
     
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  7. Poles Apart

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    Can you put up a picture of your payment slips?
     
  8. Markyboy 50

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    Cash cheque or bacs. They work for me!
     
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  9. Tuffers

    Tuffers Hero
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    Apart from when they always forget to send payment. I'm forever having to text some to remind them to pay :rolleyes:
     
  10. Green Pro Clean Ltd

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    I spoke to all my GC customers in person and they were all sound, only one chose to stay cash but agreed to leave it in a 'safe' place.

    Customer are fine with it if you explain in person but I do agree that I think a generic text may seem a bit 'phishing' I think they call it.
     
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