Lost a customer today...

Discussion in 'Chit Chat & Introductions' started by koopmaster, Feb 12, 2015.

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  1. koopmaster

    koopmaster Guru
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    Customer texed and said she wanted to cancel.

    So I replied saying OK where you happy with the service.

    She replied and said. She wanted a thorough clean and found a cheaper window cleaner.

    Two things. First she was a terrible payer and even thought it was £7 a clean she owed me £40 ish.

    Second i think another windy has knocked and blagged that wfp is not as good as trad and then said he would do it cheaper. Bad form. Me thinks...

    I clean about 7 in a row so will keep a eye on the windows.
     
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  2. Pickingpaul

    Pickingpaul Forum Addict
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    Customers are unpredictable eh?

    Just have to shake that bad one off, as u said she was a bad payer so u are better off without and get some other better customers. When the new window cleaner she has gets annoyed by the bad paying and quits on her she will want you back, but what will you say?
     
  3. Smurf

    Smurf Banned
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    She owns you 40 ish quid then cancels should tell you something
     
  4. abs

    abs Guru
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    She has done you a favour ,let her owe this other guy money instead of you
     
  5. daveyboy

    daveyboy Legend
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    Make sure you get the 40 quid off her
    Send her a letter saying you will charge interest daily until it is paid
     
  6. Windigo

    Windigo Member
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    £7 a clean and she owes £40, I would have already binned her.
     
  7. abs

    abs Guru
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    I only ever do 3 cleans without being paid and if they keep me waiting for my money I cancelled them
     
  8. daveyboy

    daveyboy Legend
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    I only do 1 clean without getting paid
     
  9. abs

    abs Guru
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    How do you manage that m8 ? I always have 40-50 people roll over till next month but they always pay
     
  10. Tuffers

    Tuffers Hero
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    Make sure you get what you're due. Three cleans without payment and they're dumped. Fortunately for me that's very rare.

    I'm thinking of dumping for 2 cancellations on the bounce instead of 3. One of mine has gone on step 1 of the naughty step this week. She lives next door to hag woman I was talking about on here. I texted her to leave gate unlocked and she replies a few hours later 'please leave his time.' Hmm, has hag woman been onto her I wondered? I text her back saying "I hope next door hasn't told you I scratched her sill, as this isn't true." She replies 'no, just can't do tomorrow.' All I was asking was for her to leave the gate unlocked. And she's about because I've seen her car on and off the drive. If she cancels next month, she's gone!
     
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