lost a job today

Discussion in 'Chit Chat & Introductions' started by Gav, Feb 18, 2011.

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  1. Gav

    Gav Grand Master
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    Feel a bit disheartened today lost a good weekly commercial. Apparently got beaten on price although dont know how they could beat my price, supposedly were not happy with results. I know I did a good job and windows were also perfect.

    Makes me doubt my skills but know I did a good job.
     
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  2. nearlyclean

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    Cut throat business commercial stuff,I wouldn't take it personal and just move on if you know you were giving a good service not more you can do .
    I had cancellations in the past and will get more in the future.
    always someone cheaper and there will be someone cheaper than them
     
  3. Windowwhiz

    Windowwhiz Guest

    Yeah dont let it bother you, commercial works here today gone tomorrow. We much prefer building up friendships with domestic customers, if you get to know them and they chat and like you they'll be faithful for life.:huh:
     
  4. Don't worry about it. Every once and a while I will lose a client to a cheaper compe***or, but I know that the other cleaner won't have the same level of quality or attention to detail. Sometimes, clients will come back after a few jobs with the compe***or and it's the quality that brings them back. Keep up the great work and good customer service and you'll do fine. [hr]
    I totally agree! I feel like a part of the family with some of my longstanding clients. It's much more rewarding.
     
  5. nearlyclean

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    The ones who value you will treat you well,Some of these that swap and change cleaners to save a few pence end up with dirty windows are not worth worrying about.
     
  6. greenclean

    greenclean Guest

    you'll get used to it. everytime you lose one you'll gain 2 more, hopefully better customers
     
  7. nearlyclean

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    Had one today,sent cheque and note inside saying not need them cleaning for a few months,let you know when I need you.(£7.50 a month)
    I struggle with these as I have a enough work for myself at the moment and don't want to employ,I had few calls this week and these will replace them (sound like CIU) But when they do call up,they will get the "one clean fee". Had another that was worth £60 big house stop cleaning it because her husband rang and told me to do them for £22,I laugh and said you better find yourself another windie,had his wife a few days later begging me to clean them but I stuck to my guns and said sorry.Yesterday they ring to book up a clean as I was taking the address the penny dropped and had to refuse,politely said I cant clean your windows and hang up.Cheek of some.:D
     
  8. rodanglee

    rodanglee Guest

    It's harder to get good customers these days, especially when you are just starting out just like me.
     
  9. Hinty

    Hinty Well-Known Member
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    I know exactly what you mean. Going back a few years I had some commercial work, and had 8 people working for me. Over***ht I lost one big contract, and a week later I lost another even bigger contract.
    The company in question had just taken on a new client, who happened to run a cleaning business... who undercut me by £1.00 - I lost the job. No loyalty.

    As a result I had to let 3 of my employees go, which was a horrible thing to have to do. Particularly as they were good workers. Never want to be in that position again.

    Another thing to bear in mind, is that commercial customers are also being squeezed - to make sure all their contractors are insured, have health & safety policies, method statements, will carry out risk assessments........ the list goes on.

    A friend of mine has been specialising in the commercial side of things for years - and he is still being made to jump through hoops just to be able to quote.

    Some commercial jobs won't even touch you unless you have at least 2 trade memberships, and I forget the term - but there is some form of certificate that you can get (costs loads) which tells the prospective business that you have systems in place for H&S, quality etc. - This certificate is govt. approved, and you have to have an on site inspection to be able to get it, which lasts for 1 year.

    Most of us don't venture into this area, and what we call commercial are in reality small, ground/1st floor offices, shops, pubs, schools etc.

    The term safety in numbers will always hold true, which is why I only do domestic with a couple of small jobs now.
     
  10. nearlyclean

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    I ask for their risk assessment of their building and H&S policy this makes them blush as many building managers don't have this and it is a legal requirement for them to provide these docs
     
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