Mistaken pole identity ????

Discussion in 'Chit Chat & Introductions' started by jimmyboots, Dec 17, 2014.

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  1. jimmyboots

    jimmyboots Forum Addict
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    2 weeks ago I decided to buy a Phoenix 'X' 22 pole. I have a SLX 22 but liked the look of the phoenix.
    Anyway I order the pole, it comes. Looks lovely with their new red lightweight brush. I set it up with an AquaTap and off to work I go.
    After an hour I think this is not as good as the SLX, its bending like a Beckam free kick so gutted, I switch back to SLX.
    Monday I try again with it but its just not as firm as the SLX.
    After some thought on this I wondered if I had actually got the pole that I ordered or was it inferior?
    Today I phoned WCW and questioned them about the pole that they sent me, and it turns out that I have been sent the Hybrid pole and not the 'X' That I had payed for.
    After going mad at them they are sending out an exchange tomorrow.
    If it wasn't for the fact that I had already got a pole the quality of an SLX I wouldn't have known this and would have had an inferior pole at a dear price.
    Mistake ? I don't know but I told them that if they are sending out poles that look alike to customers then they should be checking them properly before hand.

    For your information, if you order a Facelift Phoenix pole, the Hybrid has blue ends where they come out of the clamps, and the carbon 'X' has silver ends'
     
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  2. Posh

    Posh Hero
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    Everyone makes mistakes. Mine has the blue ends. I don't find it bends that much but if its not the one you ordered then yer entitled to the one you ordered. Good of them to send out a replacement straight away but take yer point of checking.
     
  3. Gav

    Gav Grand Master
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    Wcw are pretty damn good so let's hope it was just a hiccup this time.
     
  4. boarcity

    boarcity Guest

    WCW once sent me the wrong sized wagtail squeegee . i queried it more than once but they ignored me
    this led me to buying from other suppliers
     
  5. Gav

    Gav Grand Master
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    Oh I always had a good experience with them.
     
  6. boarcity

    boarcity Guest

    well u cant please em all! and thats so very true in this trade, you can do a lovely job on the windows but if ur face doesnt fit u will be on your bike .
     
  7. Gav

    Gav Grand Master
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    Very true
     
  8. koopmaster

    koopmaster Guru
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    I have alway had a good experience with wcw. The thing is everyone makes mistakes and if wcw do they tend to fix them asap.

    Sent from my SM-G900F using Window Cleaning Forums, powered by appyet.com
     
  9. Smurf

    Smurf Banned
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    Did it have an 'x' on the pole sticker?

     
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