New Customers Messing Around

Discussion in 'Chit Chat & Introductions' started by harvey69, Oct 29, 2013.

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  1. harvey69

    harvey69 Member
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    Hi is it me ? Or do you also have new customers agreeing for a clean once a month and then when you call the day before the second clean they pretend not to know what you re talking about? It happened to me twice this week !!!! If you do have that kind of new customers . How often does it happen?? Cheers
     
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  2. Eclipse

    Eclipse Well-Known Member
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    Start charging extra for the initial clean then.
     
  3. Gmeister

    Gmeister Grand Master
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    That is were you going wrong....
    Goin to customers houses day before second clean!

    Why?
     
  4. harvey69

    harvey69 Member
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    Well it s only when I get some new customers I'm somehow not sure about that I send a text message saying I ll be cleaning the house next day. Before cleaning a house of a new customers
    you need access to what kind of text do you send the day before?
     
  5. harvey69

    harvey69 Member
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    But yes ! I did start charging extra for the initial clean as I ve realised a lot of people would come back on their words of having their house cleaned once a month to : I will call you back !!
     
  6. Tuffers

    Tuffers Hero
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    My take on new custys is that you have to bed them in if you see what I mean. They don't know you, they are handing over their hard earned dosh etc. It's like a mobile phone contract but with a get out clause if and when it suits. They have to get to know and trust you. It takes time in a lot of cases.
     
  7. Tuffers

    Tuffers Hero
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    Text something like this. 'Window cleaner calling tomorrow, please leave gate unlocked. Many thanks Harvey.'

    Basically, you are telling them you are cleaning and not asking if you can clean. A forth right attitude helps, but don't be bullish.
     
  8. Eclipse

    Eclipse Well-Known Member
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    Agree with ^^ you are telling them you are going not asking permission. Ours is saved as a template and says
    "Hi we are coming to clean your windows tomorrow, please leave your gate open if required"
     
  9. koopmaster

    koopmaster Guru
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    after 2 years I cant be bothered to text or call 99% of them. I just turn up and start cleaning. i have about 4 that I call to check that they are home.
     
  10. harvey69

    harvey69 Member
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    makes sense to me ! Cheers for your help ! It really helped!
     
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