Not This Week Please - Been A While

Discussion in 'Chit Chat & Introductions' started by harunh, Apr 8, 2013.

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  1. harunh

    harunh Legend
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    until now.... done a good few first clean 4 weeks ago... and i was bound to get 1 or 2 people saying not this time please,

    she said miss me this week please after i said leave your gate open

    I texted her back saying: ill have to take u off my round then and replace you. sorry

    went in to my window cleaning customers and crossed her straight out ! lol

    ive got a lot of new customers.... and theirs 1,2 people that are only after 1 clean and thats it lol
     
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  2. M.K Cleaners.co.uk

    M.K Cleaners.co.uk Grand Master
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    Thats the problem witrh texting people, you give them an option to refuse your service. Where as if there's no texting involved theres no opiton to refuse.. even if you only get the front done. Cant just just lean over and open the gate? Even jump it if needed... Failing that just do the fronts. At least your still get some coin out of it.

    How many do you NEED to text to tell them to open the gate?
     
  3. Dodger

    Dodger Hero
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    Almost had one today they missed last time and I told em it would be extra 50% if they want 8 weekly. Got there today and she said can you leave it this time so I said 12 weeks is classed as a one off I'm afraid and I charge triple for that or would you like me to take you off my books. Bloke shouted from inside do em mate don't listen to her, 8 weekly will do mate lol.
     
  4. M.K Cleaners.co.uk

    M.K Cleaners.co.uk Grand Master
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    Brilliant! Sound like it was her tun to pay? lol
     
  5. Tuffers

    Tuffers Hero
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    ^^^ absolutely this. You got to spring the clean on them, give them no chances to cancel.Turn up and clean and if they're the type to stop you if they're in, make sure you're at the glass sharpish Only text if you really have to. I had one today shout over the fence 'I hope you're not going to clean my windows today as they're not dirty'. The silly mare wasn't due anyway. She's a bi-monthly so I didn't even bother replying haha.
     
  6. nwcs

    nwcs Forum Addict
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    h think you take this to heart to much, not everyone wants windows cleaned every month,

    you should never come across arsey with customers as you could loses otheres because of this,

    people have the right to say not this time,

    it maybe next time she wants them doing, just say i will have to charge little extra as its not a regular clean.

    never take it to heart...........your not been insulted.

    ive had this before when texting customers and if it happens more then once then text back thanking them for there custom and say just give me a text when you want your windows cleaning as im in your street every month and happy to do them anytime they want
     
  7. rcproperty

    rcproperty Hero
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    i text a lot on my round to remind them to leave gates open or money etc. only have one that says leave it, then text next month and they say yer clean them! i pass the house each time so not a problem, always keep them on my round,
     
  8. joe34

    joe34 Well-Known Member
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    I've got a few on my list who want a text the night before and they are only ones who mess me about,or you get, can you come on a thursday at 2 oclock ??? they dont realise you've got another 10 plus houses to do.

    Best way is to just turn up,i know a guy who texts or rings his whole round,it must drive hime round the bend people saying no not this time!!

    I had one customer i've dropped now but when i texted her she use to say no i think it's going to rain in a couple of days time so leave it??? i cant get it through to these people that a drop of rain does not dirty your windows its the build up of dirt over 4/5 weeks.
     
  9. joe90i

    joe90i Member
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    no ringing or texting just jump the gate iv been over the garage roof a cupel of times to get to the back
     
  10. harunh

    harunh Legend
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    i always text customers :) and this is my... 3rd time i lost a customer through texting... I think texting people helps u get rid of all the **** customers more quickly :p

    people who appreciate your service and like getting their windows cleaned will never say miss me this time.

    i gained 4 new customers today anyway :)
     
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