Welcome to the UK Window Cleaning Forums

Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

Not using ladders

Ian Docksey

Well-known member
Messages
470
Location
West Sussex
So, I turned up to quote a job today, first thing said by customer, where's your ladders?  My reply I dont use ladders! I use water fed pole,  customer says so did last guy!  I said oh really!   Customer then says yes he used to hop over the flat roof n clean everything, to which I reply , sorry I dont do that. I say I have a portable unit for cleaning the rear of properly.  Oh says customer! That's good.  So I quote the job. Customer then says that's a bit expensive! But in next breath says they think the last guy wasnt even going over the flat roof to clean the rear.  But would prefer someone who will go over the flat roof to clean the rear, than arrange a time suitable to be home and let me go through.  It just dont make sense to me! Needless to say 1 I didnt get the job, 2 I didnt really want it ,as its gonna be agg.

 

Ian Docksey

Well-known member
Messages
470
Location
West Sussex
So, I turned up to quote a job today, first thing said by customer, where's your ladders?  My reply I dont use ladders! I use water fed pole,  customer says so did last guy!  I said oh really!   Customer then says yes he used to hop over the flat roof n clean everything, to which I reply , sorry I dont do that. I say I have a portable unit for cleaning the rear of properly.  Oh says customer! That's good.  So I quote the job. Customer then says that's a bit expensive! But in next breath says they think the last guy wasnt even going over the flat roof to clean the rear.  But would prefer someone who will go over the flat roof to clean the rear, than arrange a time suitable to be home and let me go through.  It just dont make sense to me! Needless to say 1 I didnt get the job, 2 I didnt really want it ,as its gonna be agg.
My point being. I'm a newbie!  Even though starting up ,we really could do with every job we quote. Some just are going to be too much agg, we can still cherry pick our work ! Dont just take a job for the sake of it!!

 

Apw1210

Well-known member
Messages
3,802
Location
Devon
So, I turned up to quote a job today, first thing said by customer, where's your ladders?  My reply I dont use ladders! I use water fed pole,  customer says so did last guy!  I said oh really!   Customer then says yes he used to hop over the flat roof n clean everything, to which I reply , sorry I dont do that. I say I have a portable unit for cleaning the rear of properly.  Oh says customer! That's good.  So I quote the job. Customer then says that's a bit expensive! But in next breath says they think the last guy wasnt even going over the flat roof to clean the rear.  But would prefer someone who will go over the flat roof to clean the rear, than arrange a time suitable to be home and let me go through.  It just dont make sense to me! Needless to say 1 I didnt get the job, 2 I didnt really want it ,as its gonna be agg.
Wave them goodbye ?

 

Pjj

Premium Member
Messages
10,940
Location
Cornwall
So, I turned up to quote a job today, first thing said by customer, where's your ladders?  My reply I dont use ladders! I use water fed pole,  customer says so did last guy!  I said oh really!   Customer then says yes he used to hop over the flat roof n clean everything, to which I reply , sorry I dont do that. I say I have a portable unit for cleaning the rear of properly.  Oh says customer! That's good.  So I quote the job. Customer then says that's a bit expensive! But in next breath says they think the last guy wasnt even going over the flat roof to clean the rear.  But would prefer someone who will go over the flat roof to clean the rear, than arrange a time suitable to be home and let me go through.  It just dont make sense to me! Needless to say 1 I didnt get the job, 2 I didnt really want it ,as its gonna be agg.
Unfortunately when starting out it’s difficult to turn work down but in the long run it’s worth it , build slowly but with good customers nice priced jobs and jobs that you will want to do there is nothing worse than thinking I have to do xxx next week ??? and not wanting to do it , sometimes the job is ok but the customer is more trouble than they are worth so it’s best to say no and walk away , I do that all the time now , I priced a job this week at £40 right on a main road so gets filthy difficult parking unless you run out 80 meters of hose and park off road , he said my last cleaner charged £20 , I will have a think about it , Evan if he phones back we won’t be taking the job on as I just have this gut feeling that he’s going to be a pain . Walk away and don’t look back better work is just around the corner ??

 

Ian Docksey

Well-known member
Messages
470
Location
West Sussex
Unfortunately when starting out it’s difficult to turn work down but in the long run it’s worth it , build slowly but with good customers nice priced jobs and jobs that you will want to do there is nothing worse than thinking I have to do xxx next week ??? and not wanting to do it , sometimes the job is ok but the customer is more trouble than they are worth so it’s best to say no and walk away , I do that all the time now , I priced a job this week at £40 right on a main road so gets filthy difficult parking unless you run out 80 meters of hose and park off road , he said my last cleaner charged £20 , I will have a think about it , Evan if he phones back we won’t be taking the job on as I just have this gut feeling that he’s going to be a pain . Walk away and don’t look back better work is just around the corner ??
Exactly, half hour later I quoted a nice job , easy access,  £48 6 wkly and customer agreed  and a 1st clean price also.  So even when starting up, I've already found ,stick to your pricing n stick to your guns!!

 

Pjj

Premium Member
Messages
10,940
Location
Cornwall
Exactly, half hour later I quoted a nice job , easy access,  £48 6 wkly and customer agreed  and a 1st clean price also.  So even when starting up, I've already found ,stick to your pricing n stick to your guns!!
The biggest mistake I made when starting out was I was to cheap and took on everything I lived to regret that but learned a valuable lesson from it and try to pass this on to new guys starting out . I had a lot of dross to get rid of and spent far to much time doing awkward jobs for no extra money now if the job is awkward I will either say not interested full stop or will charge very expensive prices so if they say yes then at least it’s worth while financially. 

 

NewGuy

Well-known member
Messages
780
Location
Kent
I use ladders on a handful of jobs but only if I deem it to be safe and I charge a premium because I know others won't do it. I normally add on an extra tenner just for getting the ladder out. 

 

Pjj

Premium Member
Messages
10,940
Location
Cornwall
I use ladders on a handful of jobs but only if I deem it to be safe and I charge a premium because I know others won't do it. I normally add on an extra tenner just for getting the ladder out. 
Good on you you are learning fast ??????

This time next year Rodney we will be millionaires ???

 
Last edited by a moderator:

Ian Docksey

Well-known member
Messages
470
Location
West Sussex
I use ladders on a handful of jobs but only if I deem it to be safe and I charge a premium because I know others won't do it. I normally add on an extra tenner just for getting the ladder out. 
I'll only use a ladder when it's being footed by someone.  To which customer has to cover the cost. Safety first etc

 

Apw1210

Well-known member
Messages
3,802
Location
Devon
I have Austin,  no loss to me! Funny thing being ,they wanted insides cleaned every now n then. Which I dont do! But still couldn't commit to being home for me to go through and do the rear. Couldnt make it up really, 
There are many odd balls around

 

Apw1210

Well-known member
Messages
3,802
Location
Devon
I wont use a ladder by myself,  unless footed , not as the customer wanted,  someone to just hop over a flat roof. !!
I used to trad high street windows purched on the top rungs of large triples when I was a teenager

Never again. I have one set or multi function ladders for personal use at home and that’s it

 

scottish cleaning service

Well-known member
Messages
7,320
Location
Paisley
I cut up my large triple ladder with a grinder this week, too dangerous. Cut up a few youngman boards aswell, no need for them with my scaffold. I have a 7.2m one left at a customers home when fixing above their conny. I need the space now so I'm having a big clear-out again.

 

Apw1210

Well-known member
Messages
3,802
Location
Devon
I cut up my large triple ladder with a grinder this week, too dangerous. Cut up a few youngman boards aswell, no need for them with my scaffold. I have a 7.2m one left at a customers home when fixing above their conny. I need the space now so I'm having a big clear-out again.
I cut mine up years ago and sold them as camper van step ladders for rear doors. Nice profit

 
Top
AdBlock Detected

We get it, advertisements are annoying!

Sure, ad-blocking software does a great job at blocking ads, but it also blocks useful features of our website. For the best site experience please disable your AdBlocker.

I've Disabled AdBlock