Numbers

Discussion in 'Chit Chat & Introductions' started by Paul, Feb 22, 2012.

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  1. Paul

    Paul Guest

    Do you think a mobile number is enough or would you put a landline aswell or 0800 0845 type of thing?

    I'm not planning on doing it when I first start but just thinking it looks a bit more professional.
     
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  2. laddergarder

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    I used to use a mobile, and to be fair most seem to offer a mobile number as well as a landline. However I just use a landline with an answer machine now.

    I found that customers just tended to call you up constantly for stuff that they really didn't have to call you for. I get all my emails to my phone, so can handle enquires from the website on the go as and when I have the time.
     
  3. Paul

    Paul Guest

    So do you find people ( new enquiries) tend to leave messages ?
     
  4. laddergarder

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    In fairness I get a few who don't, only way I know is that I don't answer it when I am in the house either :) however allot of the time when I do 118, this ones who don't answer have a withheld number. So I think that its mostly telemarketers than hang up.

    That is really another problem when you use your landline really, your number is out there on a lot of directories etc, and you do get al sorts calling you. I know one window cleaner that runs around with a bluetooth headset constantly attached to his ear, there really should be a need for that for a window cleaner.

    I guess its just down to personal choice, there are pro's and con's to both. Another advantage to calling people back in the evening, is that I ask that they leave there name, address and telephone number. So if you are going out to give someone a quote, then you know exactly who you a dealing with.

    You can also weed out the troublesome customers, I have had customers in the past that have been an absolute headache, and eventually just dropped them. They then leave a few messages, which I ignore. Personally I wouldn't want to have to deal with these customers over the phone while I am out working, possibly in front of another customer.

    I dont think I would use the 0800 numbers thing, I have looked at it before, and when you are just starting out you do want to look as professional as possible, but having a local landline number can be a selling point as well, you are a local business that wont let them down, not a profit hungry corporation, your a guy will smile at them when you pass them in tesco's.
     
  5. James

    James Guru
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    I just use a mobile. I've put my landline on my van, facebook page etc, but most people just ring me directly via my mobile. I've only ever had one person ring my landline. I guess having an answering machine would be pretty handy as you could just get to it whenever your ready and sort it out.

    James.
     
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