So today we are doing a regular job when the next door neighbor approaches us and asks us to do her windows. She was of a certain ethnicity who always ask 'is that the best price?' The conversation went a little like this. Custie: Can you come and do my windows? Me: Give me a min luv and i'll come and give you a quotation. Custie: OK Me: Right, i'tll be £12 per month for all the windows, frames, sill and doors. Custie: Can you do every other month? Me: Yes, but we do charge an extra £2 for bi-monthly, so it would be £14 per visit. Custie: OK, well do them this time (this is where the alarm bells start to warm up) and I will talk to my husband and let you know how often we want them done. Me: No luv, those prices are for monthly or bi-monthly cleans, if you want a one off service it will be £25. Custie: £25? Me: Yes, it takes a lot longer the first time and it is our time I charge for. Custie: Ahhh ok well let me talk to my husband and then I will call you. Me: Of course luv, no problem ME IN MY HEAD: Yeah I will wait by the phone for that call!! Do they really think it's the first time we've heard this shi*e?