Pay close attention, I am speaking English!

Discussion in 'Traditional Window Cleaning' started by Green Pro Clean Ltd, Mar 10, 2015.

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  1. Green Pro Clean Ltd

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    So today we are doing a regular job when the next door neighbor approaches us and asks us to do her windows.

    She was of a certain ethnicity who always ask 'is that the best price?'

    The conversation went a little like this.

    Custie: Can you come and do my windows?

    Me: Give me a min luv and i'll come and give you a quotation.

    Custie: OK

    Me: Right, i'tll be £12 per month for all the windows, frames, sill and doors.

    Custie: Can you do every other month?

    Me: Yes, but we do charge an extra £2 for bi-monthly, so it would be £14 per visit.

    Custie: OK, well do them this time (this is where the alarm bells start to warm up) and I will talk to my husband and let you know how often we want them done.

    Me: No luv, those prices are for monthly or bi-monthly cleans, if you want a one off service it will be £25.

    Custie: £25?

    Me: Yes, it takes a lot longer the first time and it is our time I charge for.

    Custie: Ahhh ok well let me talk to my husband and then I will call you.

    Me: Of course luv, no problem
    ME IN MY HEAD: Yeah I will wait by the phone for that call!! :sad:

    Do they really think it's the first time we've heard this shi*e?
     
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  2. cheapncheerful

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    yep me did one a while back..oh its smaller than the house your on...oh well eight pounds then..I hadnt seen it...

    so I did a runner when I saw the conny on the back..

    a few days later as luck would have it a neighbour emailed for a quote so I went again to price the one I had run away from but I went to the new job first same sort of house so put in £15 and got it so I thought sod that and put £15 through the other..

    never heard back....but when I do...I will be looking forward to telling her how I now charge double for first cleans..:D
     
  3. Pickingpaul

    Pickingpaul Forum Addict
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    Well handled and good pricing system, it actually annoys me to even go through all that chat knowing full well ots not going anywhere unless u charge low rate and do great job.

    If i get the feeling its going to be the above conversation, i just say, im too busy and not taking on any new customers and pop ear phone back in and carry on. (Well thats what i want to do anyway)
     
  4. Smurf

    Smurf Banned
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    That why I always charge more for a one-off/fisrt clean as weeds out the time wasters
     
  5. boarcity

    boarcity Guest

    youre lucky she didnt go with the bi-monthly but then cancel later the same day with a petty complaint. i used to be very easy going with any foreigner but now those injuns well i hate their guts . that reminds me i got a permanent ban on cleanitup forum for being racist,but its a fact that injuns treat english cleaners like dirt. whoever is the main mod on cleanitup is a *** , i can understand why he wants the rank and file to believe that injuns are good customers ,but its false,they cant be nice
     
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  6. Tuffers

    Tuffers Hero
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    I have one to quote on Thursday. I call him after he leaves an email, "How much for 4 bedroom detached?" I don't quote over the phone. Give me your address and I'll quote it properly. A quick google maps search shows it has a conny stretching the whole width of the rear. Hmm, so it isn't a 4 bed detached is it Mr barterer, it's a 4 bed with big conny. Ya weasel! Oh, and for some strange reason he wants it doing monthly, which isn't the norm with barterers :rolleyes:

    A nice first clean price to start with and a bit of fun to be had by me on Thursday :D
     
  7. Tuffers

    Tuffers Hero
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    Even my Mrs lol'd at that boar :D
     
  8. Smurf

    Smurf Banned
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    I like it when they say it's a standard size house and when you get there it's a ******* mansion with leaded windows :D
     
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  9. Tuffers

    Tuffers Hero
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    Ring any bells :rolleyes::D
     
  10. Smurf

    Smurf Banned
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    Please don't get cheap started on here as well :D
     
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