Payment

Discussion in 'Advertising Offline/Online & Canvassing' started by celgt4, Oct 16, 2012.

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  1. celgt4

    celgt4 Newcomer
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    How do you get people to pay on-line via pay pal or cheque? I am trying to get away from door to door collection at night as this prevents me canvassing and it also is costly in time and money. If there are 6 houses on a street then 5 may pay but the 6th will still require a re-visit. Leaving it until the next month has led to a number of cancellations which I want to avoid. I have written to all my customers explaining how to pay and I leave a note to say I have cleaned and details of how to pay. There is still a large number who don't pay. I am now thinking of introducing a standing order for customers to fill in. Anyone got any ideas or have used a standing order?
     
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  2. Iain

    Iain Guru
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    Drop the ones that don't pay. The problem with PayPal is that a lot of people don't realise you don't actually need a PayPal account to pay through them. They do take a cut of the money but its worth it. Have you got a PayPal option on your website?
     
  3. rcproperty

    rcproperty Hero
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    just tell them that these are now the only payments that you accept.

    when i started out and people asked on how they pay all i say is :-

    you either pay on the day, cheque or i have online banking that you can use to pay. in the past one and a half years, i have never been out to collect, and have not outstanding debts, apart from any contract cleans as they are paid at the end of each month.

    plus on my invoice i give everyone there is a warning about late payment and a charge is added if they dont pay within the time scale set.
     
  4. laddergarder

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    We use paypal, we just post an invoice if we don't get them in, which tells them about paying online. But I would warn that although it helps, you'll do well to cut down on collecting, its just part of the job.

    We use online payments, cheques and bank transfers, and I still go out each night between 6 -7pm for collecting. Sometimes I am done early, sometimes I run over. However that is all the collections for that day for three guys work, so relatively it would be 20 mins per window cleaner per night, for collecting.

    Here is out site, www.mcmanuswindowcleaning.co.uk
    Here is a copy of our invoices, attached.
     

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  5. celgt4

    celgt4 Newcomer
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    Thanks for the replies. I do tell people when I sign them up at the door that payment is on-line or via cheque but I think the idea of a letter with invoice is a good one.
     
  6. M.K Cleaners.co.uk

    M.K Cleaners.co.uk Grand Master
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    Im a big fan on paying by bank transfer, The only bad point is when they ignore me and don't put a reference in.

    I tell all my new customer I prefer payment by bank transfer, Im thinking about charging extra if they want to pay in cash. My fuel bill is spirliing out of control due to going collecting a lot.
     
  7. celgt4

    celgt4 Newcomer
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    Fuel is a big expense. It is a 10 mile round trip to collect and that over a month adds up this is the reasons I need to control it. The problem is people see our profession as a cash in hand one and do not realise we are running businesses not part time pin money jobs. Therefore see it as cash in hand and not important. We need to educate the masses!
     
  8. GMcleaning

    GMcleaning Guru
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    to be honest cash works fine for me, i pick it up on the day, if there not in i pop bk at the end of the day as im in the area anyway, and if i dont catch them in then then il leave it til next month.

    just wondering how leaving it til next time would cause cancellations?
     
  9. koopmaster

    koopmaster Guru
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    my mate has about 400 customers and hes cash, but hes been doing his round for years so it well esablished.

    my round is new and young (I did 7 new cleans this weekend alone) and it takes time to establish somewhere where you can leave money..

    I just sent out a text to about 15 people saying I want to collect but if they can pay via my website and paypal then please do so to make my life easier.. (I said that on the text)
     
  10. Smurf

    Smurf Banned
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    I tend to do a lot of one-off cleans (not just window cleaning) so I don't have a problem getting payment on the day as usually the work is booked in when customers are home anyway. Same really for regular cleans but if they are out they normally leave money/cheque out for me. Commercial work is the bane of my life and would rather be without it to be honest as it seems I'm forever chasing/waiting for payments.
     
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