Poor Customer Service Loses Business.

Discussion in 'Chit Chat & Introductions' started by HotWash Window Cleaners, Jun 11, 2013.

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  1. HotWash Window Cleaners

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    Have any of you guys and girls been to try and purchase stuff over the internet just to be dumbfounded by extremely poor customer service?

    I have rung two businessess to buy new poles today.
    The first one the obvious choice
    The second an up coming pole brand.

    The first one what a nightmare
    The second one was speaking english but couldnt understand a single word she said.

    I want to buy and have two new poles before the weekend any advice guys?

    I need an 18ft pole and at least a 25 ft pole with the possibility of extending.

    Prefer full carbon poles for rigidity.

    One pole is for me the other is for the misses.

    I use gardiner clx 18 and clx 22 with extension and a hxtel 35e

    Recommendations please.
     
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  2. OoO

    OoO Guest

    Gardiner extreme.
     
  3. HotWash Window Cleaners

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    Think they have lost my business due to a nightmare call earlier.
    Dont think i will be buying from them again.
     
  4. mark m

    mark m Hero
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    Budget
    Facelift /x-line

    No budget
    Gardeners extreme
     
  5. HotWash Window Cleaners

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    They were the market leader once but I am finding others are better, you have seen the phoenix poles would you buy one?
     
  6. OoO

    OoO Guest

    Used em for 3 years. Never had an issue. Even when lads place an order on my behalf.
     
  7. SPCleaning

    SPCleaning Guru
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    I have a CLX 27 and a Phoenix Pro 22. (both hybrids not full carbon )

    At first the Pro 22 felt a bit weird and I didn't get on well with it. My wife loved it though.

    I have over the last two weeks been using it and it's grown on me. It's light, strong and I really like the clamps. Would I buy another? yes, I think I will buy another. (Mostly because the wife wants her pole back!)
     
  8. mark m

    mark m Hero
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    I have got a phoenix pole Hotwash they are very good pm me as you are down south I have some news for you
     
  9. Smurf

    Smurf Banned
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    Think you are just having a bad day hotwash take some chill pills dude :Image16:


     
  10. HotWash Window Cleaners

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    Mmmmmm.........far from it smurf i have had a fantastic day just dealt with some bad csr's today thats it. Have you never rung a company and got the company fool or the newbie? Its just been that thats all smurf. Chill pills no thanks I dont even take paracetamol.
     
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