Did this Customer try to pull a fast one or was it excuse to cancel?

[Poles Apart]

Picked up a new one last month she contacted me. Anyway I texted yesterday saying will be there Friday (£20 every 8 weeks) We did a good thorough job as usual for the first clean and because we were working local even went back and asked if she was happy with the windows and she said yes.

Anyway I get a call last night and she said there is water in between the 2 panels off glass on one window because of our system, I said our system doesn't cause leaks it's merely highlighted that the window is leaking, she then asked if I was insured I said yes but the window is faulty, she did mention when we did the job that her previous Windy stopped coming a reason I hear all the time from Messers is she trying to pull a fast one or looking for an excuse to cancel anyway she doesn't want them done any more.

Sent using the Window Cleaning Forums mobile app

 

[Extremecleansussex]

Sounds like she's trying to claim for a replacement sealed unit.

There's no way your water could get in to an undamaged unit or even one that's already blown unless there's a hole in the glass that you're cleaning.

 

[paulben]

As above just trying to find some mug daft enough to pay for another unit prob same reason last one stopped .

 

[Dave B]

Tell her to go through insurance and explain to them the situation

Then once she gets told no by your insurance company tell her to jog on

Your insurance will provide proof that wfp can't do that as they won't want to pay out

 

[Dan Paton]

I'd tell her to go do one. It's not for a customer to decide if your insurance is being claimed it's for you to decide. If your not at fault and she thinks you are then it's up to her to take you to court and prove it.

Sent using the Window Cleaning Forums mobile app

 

[Green Pro Clean Ltd]

Did you notice a window full of water when you assessed the job?

@Dan Paton , it's up to the customer to decide if they are suing you for damages and then up to you to decide, pay, insurance claim or fight.

 

[Dan Paton]

Erm that's exactly what I'm saying green. I said it's not up to the customer to decide if the cleaners insurance is claimed or not.

Sent using the Window Cleaning Forums mobile app