Problem Payers?

Discussion in 'Chit Chat & Introductions' started by James, Jan 19, 2012.

Advertisement
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the UK Window Cleaning Forums.
    Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

  1. James

    James Guru
    Member

    Joined:
    Nov 2, 2011
    Messages:
    1,329
    Likes Received:
    0
    This will be a pretty common topic I'm sure but I can't see one anywhere on the forum.

    I have quite a few customers now with outstanding payments and I'm wondering how you guys go about this?

    Some of my customers just pay with cash on the day but 80-90% of mine recieve an invoice through the door stating that they can pay by cheque/instant bank transfer or PayPal.

    The ones who pay with cash on the days are fine, but some customers who are not paying with my invoice system are starting to back log abit.

    So I'm wondering, how do your customers pay? If you do anything similar to me with the invoice set-up, how do you keep on track of your customers paying?

    James.
     
    Advertisement
  2. Hinty

    Hinty Well-Known Member
    Member

    Joined:
    Mar 12, 2011
    Messages:
    572
    Likes Received:
    0
    I just drop them, write it off and save getting myself stressed.

    If it were a large amount - would chase it, then write a letter, ending up in small claims.

    Dave
     
  3. i agrre with the guys if its a big amount don't give in until you get it but once you have been paid drop them and use that time slot to get a better quality customer. What i do unless i know the customer well and they work away or something i will give 2 cleans then suspend the job until im paid. I also put a letter out to all my customers diplomatically explaining that we are a small business and cant afford not to be paid when we provide a good service and it seemed to work for the most part
     
  4. chip

    chip Guru
    Member

    Joined:
    Jan 16, 2012
    Messages:
    1,457
    Likes Received:
    35
    since i stopped collecting, well virtually stopped, most of the bad payers have thinned out, still some what get left for a while untill they pay up, but i usually take them back on, after all, i don't always pay my bills on time, which reminds me i've got a gas bill to pay. great.
     
  5. James

    James Guru
    Member

    Joined:
    Nov 2, 2011
    Messages:
    1,329
    Likes Received:
    0
    Some good ideas guys, I like this idea alot & will probably go down the line of using it, thanks alot!

    Yes some customers do owe me a large amount, I want everbody to pay me on time!

    What method of payment do you use most guys?

    James.
     
  6. Gav

    Gav Grand Master
    Administrator

    Joined:
    Dec 18, 2010
    Messages:
    4,272
    Likes Received:
    658
    Funny you should post this i have had one today they payed a few days ago via paypal then today i get and email stating that either the bank or customer has reversed the payment. Little S!%ts
     
  7. badbusdriver

    badbusdriver Guest

    We all would like to get payed on time, but lets face it, in this job that aint gonna happen!. What bugs me is that 90% of the time it is bigger more expensive properties where the bad payers are. I have £6-£8 houses, and they will go out of there way to make sure i get my money, like leaving a tub or jar with the money in the garden or something. I say to them, "dont worry about it, i will get it next time". But on the other hand, i have a £30 house, where recently i had to leave a note to chase them up as they were due me 3 months!. I dont think they were trying to avoid paying, more a rich persons mentality, like, £90 is loose change out of my back pocket, so why do you need it so badly!. I will do 3 cleans, and if they dont pay up, i will just drop them and forget about it (unless it is a lot of money), life is too short to get stressed about ar**holes like that!. As for payment, mostly i leave an addressed envelope for customer to send a cheque, but i am getting people paying on-line these days, which is fine by me, though cold hard cash is the preferred currency for those who are in! :-]
     
  8. rjacandwc

    rjacandwc Well-Known Member
    Member

    Joined:
    Dec 18, 2011
    Messages:
    287
    Likes Received:
    66
    At the moment most of my customers pay in cash and a couple by cheque. Some pay there and then. If someone is not in I post a business card through the door and on the reverse side I have sticky labels attached which show the date and time cleaned. I then call back on the following Friday. If they are not in then I call them during the following week. I have had one or two I have let go to the following month. But. If I do not get my money after that then I drop them because i have not got the time to be messed about. I get enough of that in my PAYE job. One thing that has got my back up is on the odd occasion I had people turning me away... i.e. One customer said can you come back tomorrow as I am going out a my dog will go mad... So. I dropped her from the off... Done her house once and that is it. Another expected me to clean windows on the days they wanted etc and another said can you leave it this month because i am short of dosh... I am still learning a far as payment and window cleaning goes. Although, working for many years with Royal mail and the local Council has made me aware of how people think...
     
  9. James

    James Guru
    Member

    Joined:
    Nov 2, 2011
    Messages:
    1,329
    Likes Received:
    0
    I used to call back on my customers to get the money but I met another Window Cleaner who was wierdly nice to me, he showed me all his business aspects and how he leaves invoices to all his customers and they just send cheques in the post.
    I find its a good idea but its hard to catch up with people who aren't sending the cheques. Can't beat PayPal or Instant bank transfers for me, its the way forward!

    James.
     
  10. laddergarder

    Member

    Joined:
    Nov 29, 2011
    Messages:
    1,301
    Likes Received:
    157
    We collect there and then if we can, or return in the evening between 6pm and 7pm. If we don't get them in the evening, we post an invoice and they can pay through our website via debit/ credit card or paypal. We also accept cheques, and some larger commercials just pay us via bank transfer.

    If we have any problem customers, we give them two cleans before placing there account on hold until the settle there bill. However we ask on our invoices that the amount be settled were possible within 28 days.

    Generally we get paid for about 98% of the work we do month to month, but you will always get some away on holiday, or some with other stuff on there plate and forget to pay.

    If I get any customers that I think are at it, and I have had one or two crackers, I just drop them straight away.
     
Advertisement