Round adjustment advice needed.

Discussion in 'Traditional Window Cleaning' started by rjacandwc, Jan 4, 2015.

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  1. rjacandwc

    rjacandwc Well-Known Member
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    Hi! I am looking for some advice from someone who may well of been in a similar position to this.

    When I started four years ago I spent the first couple of years building up the round. I went every MONTH... But, a few customer's thought this to regular. So, I'd clean them BI-MONTHLY...

    The round has now grown and I do the Monthly customers every 6-7 Weeks and the Bi-Monthlys every 12-14 Weeks....

    Come spring I am feeling I either need to carry on the way I am or do all of my customers every 8 weeks...

    If any of you experienced Windy's went through this situation your thoughts would be most welcome.

    It is always hard to know what do to for the best!!!!! Cheers and A Happy New Year to ya!!!! :)
     
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  2. mrtaytay

    mrtaytay Grand Master
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    I am in a similar position.....too many customers, so monthlys end up being 6 weekly and 2 monthlys end up being 2 month and a couple of weeks, or even longer. Far from ideal. My plan is to have another customer cull, though easier said than done..

    Personally, I think its folly to have all your customers on a eight weekly basis because:

    1) in my experience lots of customers wouldnt particularly like it.....I have loads who are keen to get them done every month, so they are kept looking nice.
    2) windows are much easier to clean on a monthly basis rather than two monthly. I find that after two months they have become quite grimy, which means its a tougher and more time consuming job to get them clean (and the frames and sills).
    3) Even if you make them all 8 weekly, you will still end up taking on more customers....and then what?....start doing them all 10 weekly?

    Having said all that, I really do find it hard to drop customers.
     
  3. rjacandwc

    rjacandwc Well-Known Member
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    Cheers Mr Tay Tay... Sound.... 90% are 6-7 weekly so, in a way, if it ain't broke.... I think I might give the every others the option and if not wack the price up. As I feel they are getting a better deal at present in comparison to my regulars...
     
  4. TolishAPurd

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    Get rid of some of the bellends maybe to make a little room?
     
  5. Pickingpaul

    Pickingpaul Forum Addict
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    Another way of putting this situation is to say you are always late as u first i tended to be every four weeks?

    I have found that some people get confused with four weekly amd per month as if u clean the. Say on dec 1st u are next due dec 28th right? So a five weekly round sounds nice, and u can condense ur 6/7 weekly worth of work into 5 nice weeks dumping any u desirable customers which may well be also the bi monthly brigade, but i wouldnt apply any hard rules to everyone as some of ur bi monthly customers are probably very good ones and they even the rou d out anyway if u have equal amounts in month A as month B.

    I sugges this five weekly round as u will never be twice in a calendar month, u may well still get behind or late but at least it wont seem to late to the people who actually want u every month if that makes sense.
     
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  6. daveyboy

    daveyboy Legend
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    I don't do 4 weekly i do monthly
    Well i do week 1-4 the first 4 weeks of the month but i don't have work booked for the last days of the month
    It means i always have time to catch up if i have had a day off for the weather etc
    And the custys seem happier monthly than 4 weekly even though sometimes it is only a couple of days difference
    If i have had a good month the last few days are used for 1 off jobs like gutters etc
     
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  7. rugbywolf

    rugbywolf Forum Addict
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    I don't think that's the right way to go. As pickinpaul says, go to a five week rota and try and stick to that, if you fall behind you just have to do whatever is due, it might mix your work up a bit, but if that's a problem, break it down to small rounds: for example, you have a large round on 'High Street', break it down to 'High Street 1', and 'High Street 2' etc it makes life so much easier. I've been five weeks for years and it works very well.
     
  8. Pickingpaul

    Pickingpaul Forum Addict
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    Ive actually considered this myself once or twice, so u actually plan and do every customer each calendar month, so twelve ti es a year all being well?

    Its interesting dave, so does your round start on the 1st of every month no matter what the day is? For example u got all your work done by 26th sep for example and u got four days free to do other jobs if u wish, lets say the 26th of sep is a saturday, so u wait u til the 1st of oct which is a thursday, what do u do when the 1st falls on a sunday? Do u work the same on sunday i mean?

    Im genuinely interested in this as i think its a good idea, tell me the pros and cons u have found?

    Do u work every day from the 1st until the rounds complete?
     
  9. Pickingpaul

    Pickingpaul Forum Addict
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    February 1st is a sunday and march 1st is a sunday, so what will u do dave mate?
     
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  10. cheapncheerful

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    hi you seem to have the same sort of spread of work as me rjacandwc

    its never easy to keep it all square with days for weather off and new jobs in and out , before you turn round you have to make a choice...

    if people ask me twice for monthly they get on my monthly list.....that is the first week of every month as ...i dont like to have too much work xmas week time.....

    monthly work gets done what ever the weather as i have to fit it in the first week..

    at the mo some which think they are monthly are drifting off to when i feel like it and if they say oh i thought you were coming monthly then monthly they will be...its easier to clean clean windows...

    but...me likes to be free...and also i like people phoning texting emailing a booked slot in as they know i am coming and i know i will be there....

    last year was a real mess so this year i am going to get it right no new ones clogging up the day that never get me back again....and double for all first cleans...i want more time at home to do jobs and more money in to pay off the credit cards...

    mind you....i am not working at the weekends ...full stop....i am a battery not mains and need to recharge:D.

    i tell them i will call the first working days after the first....
     
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