So I've cleaned this guys windows twice before today. The first clean was horrific, but I persevered and got the job done. It turned out the customer had a window cleaner many moons ago but "he just stopped coming". ....alarms bells always start ringing when I hear that. Its 2 houses joined into one and I priced it £25, but on reflection it should have been £30-£35(loads of small panes, access issues etc). I don't know why Iundercharged as the bloke was the most charmless person I ever met. Last month I texted to say I was coming but got no reply Gate not left open but cleaner let me in luckily No problem for next time as I clocked that I could stick a pole over to unlock it next time Customer didn't pay for 2 weeks I sent a gentle reminder Still no payment Sent another reminder with my website addy Still no payment 3 weeks later I got a text saying hed been away..... but still no payment. So I turned up this time and went to open the gate, and got a telling off from his wife who I hadn't even met yet (nice way to introduce) about opening the gate myself. So I bit my tongue and politely said, "I didn't realise anyone was in, and no one is replying to my texts so I assumed you weren't about". She told me I needed to call to book in with them. I explained that that's not how the service works, but she wouldn't have it, so I reminded here straight that she still owed me for last month which shut her up quickly. She then followed me about watching me work, and gave me a lecture on not trampling her flowers....I nearly bust out laughing as her whole garden is full of weeds knee high, I honestly thought she was joking. And when I was done she demanded a receipt and again said "next time can you call?".... All my stuff was loaded and to go, so I replied... "I'm afraid that's not how the service works, I have 100 customers and if I had to call all of them every night I wouldn't have a life. Your last cleaner stopped coming right? I now understand why. I won't be coming back next month either. Goodbye. I then drove off with a smile while she was picking her jaw off the ground. Honestly, its one of those ones that you had to be there., but I just found the two of them so unbelievebly awkward that I figured its just not worth it for an underpriced job. Big post I know, but I just had to vent.