Sacked off my first custy after just 3 cleans today... felt good.

Discussion in 'Chit Chat & Introductions' started by TolishAPurd, Jun 10, 2014.

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  1. TolishAPurd

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    So I've cleaned this guys windows twice before today. The first clean was horrific, but I persevered and got the job done. It turned out the customer had a window cleaner many moons ago but "he just stopped coming". ....alarms bells always start ringing when I hear that. Its 2 houses joined into one and I priced it £25, but on reflection it should have been £30-£35(loads of small panes, access issues etc). I don't know why Iundercharged as the bloke was the most charmless person I ever met.

    Last month I texted to say I was coming but got no reply
    Gate not left open but cleaner let me in luckily
    No problem for next time as I clocked that I could stick a pole over to unlock it next time
    Customer didn't pay for 2 weeks
    I sent a gentle reminder
    Still no payment
    Sent another reminder with my website addy
    Still no payment
    3 weeks later I got a text saying hed been away..... but still no payment.

    So I turned up this time and went to open the gate, and got a telling off from his wife who I hadn't even met yet (nice way to introduce) about opening the gate myself. So I bit my tongue and politely said, "I didn't realise anyone was in, and no one is replying to my texts so I assumed you weren't about". She told me I needed to call to book in with them. I explained that that's not how the service works, but she wouldn't have it, so I reminded here straight that she still owed me for last month which shut her up quickly. She then followed me about watching me work, and gave me a lecture on not trampling her flowers....I nearly bust out laughing as her whole garden is full of weeds knee high, I honestly thought she was joking. And when I was done she demanded a receipt and again said "next time can you call?"....

    All my stuff was loaded and to go, so I replied... "I'm afraid that's not how the service works, I have 100 customers and if I had to call all of them every night I wouldn't have a life. Your last cleaner stopped coming right? I now understand why. I won't be coming back next month either. Goodbye.

    I then drove off with a smile while she was picking her jaw off the ground. Honestly, its one of those ones that you had to be there., but I just found the two of them so unbelievebly awkward that I figured its just not worth it for an underpriced job.

    Big post I know, but I just had to vent.:D
     
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  2. Smurf

    Smurf Banned
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    I've dropped many for less...:D
     
  3. Tuffers

    Tuffers Hero
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    I'll save reading it till bed time :thumbsup:

    I lied :D Nowt queer as folk TolishAPurd
     
  4. Shiny

    Shiny Forum Addict
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    You did right mate, we all should go out our way to offer good customer service but occasionally the customer push it to far with their pi@s take in and it's at that point it's time to dump them and replace their custom with better more appreciative customers


    Sent from my iPhone using Tapatalk
     
  5. Smurf

    Smurf Banned
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  6. TolishAPurd

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    I have picked up some great ones this month, but I've also gotten some bad eggs. The good thing about being busy is that you don't have to put up with it, but telling the woman straight was just to satisfying to miss.
     
  7. Smurf

    Smurf Banned
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    I'm sure some think we sit at home all day and are at there beck & call.:D
     
  8. mrtaytay

    mrtaytay Grand Master
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    Well done tolish. What disrespectful dickheads they are. I presume they paid for both cleans.

    I dont think anyone should put up with **** like that.
     
  9. TolishAPurd

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    ...Or that the £12 we earn from their clean is paying the mortgage. lol
     
  10. TolishAPurd

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    Cheers taytay. yep my sole aim was to get my money, and then evaluate it from there. I was thinking of putting the price up by a tenner just to make it worth the hassle bit more, but by the end of it I had had enough, and I didn't want to give them the chance or satisfaction to reject me, so I did things on my terms. It felt good, but from a money or business standpoint it is probably frowned upon. :D

    What do you guys think of having an area for chat like this and other things we don't want the publicseeing. Say you have to have at least 50 or even 100 posts before you can view it?I was thinking about asking Gav.
     
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