Thanks Steve at exceed

Discussion in 'Water Fed Pole Cleaning' started by Eviestevie, Apr 9, 2016.

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  1. Eviestevie

    Eviestevie Grand Master
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    Placed order big order with window cleaning warehouse when all my stuff arrived I was missing the univalves
    Quick call to Steve ordered with exceed pole hose and some other bits at 2pm yesterday arrived today this morning so less than 24hour
    Top man Steve!
    I'll be in touch soon
     
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  2. Eviestevie

    Eviestevie Grand Master
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    Now let's see if I get my money back quicly
     
  3. daveyboy

    daveyboy Legend
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    I think it was Adams0211 who ordered from wcw and the next day delivery he paid for turned into a week
    Not good enough service when there are lots of places to choose from
    I use cleaning spot and they are bang on
     
  4. Nick pegler DWC

    Nick pegler DWC Active Member
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    Have ordered from Steve before top bloke and the kits are great
     
  5. Adams0211

    Adams0211 Guru
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    Yeah, it was me. There's been problems with my last two orders from them. I contacted them via their Facebook page at the end of last week and was told to contact them on Monday and they'd sort me out a voucher as way of apology. Because of the new baby I didn't contact them til yesterday. Not heard back from them yet although it is the weekend which is fair enough.
    I'll attach a screenshot below if anyone is interested to know what it's about. Not sure I'll be using them again when there are so many other places to shop. [​IMG][​IMG]




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  6. daveyboy

    daveyboy Legend
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    That's not good customer service bud
     
  7. Adams0211

    Adams0211 Guru
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    I think the biggest problem is their lack of communication.

    There was no email telling me my system had been despatched. I was home on the day it was delivered but a bit of warning would have been nice so I could have made sure someone was home in case I was out.

    Last Wednesday I ordered a univalve, some vision and a few other bits expecting it to be delivered the next day. I chased it up last Friday and was told that it was probably an out of stock item that held the order up. That's fair enough but keep me informed if there's a problem. They also told me it had been dispatched that day (Friday) and would be with me on Monday. It arrived on Tuesday.

    I don't know if my expectations are too high really. I think I've been spoiled with Amazon Prime and guaranteed next day delivery.


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  8. Duncs

    Duncs Grand Master
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    on the subject of delivery must mention gardiners
    had to order couple of pole sections really desperate needed them quick and gardiners was there did,int let me down
    well done
     
  9. Adams0211

    Adams0211 Guru
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    I've always found them excellent too. I ordered a new brush last week and received the dispatch email within twenty minutes of placing the order and it was with me the next day.
     
  10. Duncs

    Duncs Grand Master
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    what brush adam
    i was using a new brush today tryed out the exteme hybrid needed something extra light working at 40ft all day worked great so light
     
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