The Curse Of Pre-Warning Customers Of Your Arrival

Discussion in 'Chit Chat & Introductions' started by Tuffers, May 1, 2013.

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  1. Tuffers

    Tuffers Hero
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    Two texts and one phone call has cost me £67 tomorrow.

    1) "The system is doing such a good job that the windows are still clean from last month"

    2) "I'm having work done in the back garden"

    This is the best one;

    3) "I've got the decorators in"
     
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  2. Window Cleaner

    Window Cleaner Active Member
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    i feel your pain, it does me nut in when you text and then customer texts back asking what time etc or even worse "no tomorrows no good can you come at this day and this time"
     
  3. Posh

    Posh Hero
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    That's why mine are 6 weekly. IMO 4 weeks is to quick. After 6 weeks they usually need a clean. I do 5 4 weekly & they don't really need cleaning when I get there.
     
  4. HotWash Window Cleaners

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    Just do them when the customer wants. If in your opinion its too soon, so what. It's their money.
     
  5. harunh

    harunh Legend
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    i message 50% of my customers for gate unlocking and 1/20 times i get a person cancelling me

    Its rarely that i get a cancel by texting/phoning customer a night before -

    Atleast the messabouts are out of your way go get some good customers like i do when i get mess abouts
     
  6. adyspurs

    adyspurs Guru
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    When your well established and plenty of work then there's no need to worry guys,I'm sure you'll all get there with the exception of one person on this thread who reckons he will take my work and move up to mine.some people like me to let them know,some don't.
     
  7. Martyn

    Martyn Active Member
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    Except where it is necessary for access or demanded by a customer I never contact before a clean, it just gives them a chance to dodge a clean, "It's going to rain this week" or "I'm going to be away" or "the windows aren't really dirty" you know the sort of thing, then they expect you to screw up your schedule for their benefit. I think it's not unreasonable for customers to show some commitment as well.
    One of my mates on the other hand approaches it the other way and texts most of his customers before going, I can't begin to tell you how many times he's been on the phone to me raving because three or four customers in a row have put him off. :Image4:
    Try not to make a rod for your own back.
     
  8. Tuffers

    Tuffers Hero
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    Lost me there.
     
  9. koopmaster

    koopmaster Guru
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    I texed 1 customer last month and all i got back was not this month....

    so now I dont text.
     
  10. charlie

    charlie Banned

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    never just wash em
     
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