The Great Pole Revolt

Discussion in 'Chit Chat & Introductions' started by Whizz-Bizz, Apr 25, 2013.

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  1. Whizz-Bizz

    Whizz-Bizz Forum Addict
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    As someone who is on the frontline dealing directly with prospective new customers daily, Ive been finding alot more of this statement popping up

    "I dont like the pole, it doesn't clean it properly"

    More so in some areas than others. Now I've got my own theory about this, but just wondering if

    A: If anyone else has had this recently ?

    B: What is your responses to the customer ?

    Its a worrying trend, as 5 years ago when the pole was still not too common Id have whole streets dumping their long standing cleaners to have it, and now if I say its done trad they are all over me.

    Whats your thoughts ?
     
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  2. All Round Cleaning

    All Round Cleaning Grand Master
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    Its the cleaners they have no idea how to use a pole ive had 1 complaint in 1 year of me using it
    Either im over enthusiastic when im cleaning and rinsing or the customers haven't been checking
    I had 1 complaint and tbat was about some bird poop that had been on tbe window for 2 years and had stained the glass .
     
  3. rcproperty

    rcproperty Hero
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    It's the people that can't use a pole properly that gives it a bad name,
     
  4. Dodger

    Dodger Hero
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    Fact is I think a few years ago it was only taken up by windies that had experience, took pride in what they did but last couple of years loads of cowboys have jumped on the bandwagon and doing shoddy jobs. I've taken a few months to learn the craft before jumping into it but sadly some don't bother at all.
     
  5. Whizz-Bizz

    Whizz-Bizz Forum Addict
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    I actually think exactly the same too much splash, dash, cash going on, its a brilliant device in the right hands and what actually saddens me more is these same cleaners will complain about canvassers work and refuse to acknowledge the fact that its their poor work a few years back I rang 20 first clean cancellations in front of a cleaner and 14 of them said didnt like the work un prompted by me.

    He just refused to accept the fact it was his work, and he thought they were all liars. He even suggested I just get more. Its madness.
     
  6. vespawho

    vespawho Active Member
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    Well as a newby to the Pole......i did windows trad (only a small round) 13 years ago.......I have decided to go back into windows and have taken the time to spend quite a few days training with a guy near me, who has been on the pole since they first came out. He has given me loads of tips and shown me when i have made mistakes. Its not rocket science, but like anything, without the right training any tool is useless in the wrong hands.
    My first cleans might take a while, but i'm getting really filthy windows spot free, so i am pleased i have taken the time to learn. Not saying i know it all, far from it. Just that i like to learn something well before anyone pays me for it.
     
  7. Whizz-Bizz

    Whizz-Bizz Forum Addict
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    There are alot of conscientious guys out there like yourself, I just think this industry needs some sort of filtering process to weed out the cowboys. There will be more work around and customers only get class guys working for them. I actually feel sorry for some customers when they say Ive got a guy already had him 10 years ( what ever ) and its green frames and they wont sack him.

    I had one last week filthy frames I charged her top dollar for a one off on the front to sort out the frames and when my guy turned up to do it, she thought it would be just frames and wasnt going to go thru as he was doing glass as well, she thought an extra charge for it. Still she wants to keep her guy as long standing.

    What she dont realise is he is actually ripping her off over a period of years and smiling to her as he does it.
     
  8. nwcs

    nwcs Forum Addict
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    i watched a window cleaner yesterday for 10 mins cleaning some shop windows on a retail park

    it shocked me what i sore,

    missed corners

    brush was only touching about 70% of the windows

    he didnt bother doing the windows with a sign hanging on the inside,

    no warning cones / signs

    no uniform

    no sign written van, just a car,

    like others have said **** window cleaners using wfp gives otheres bad name

    although there is many other reasons why people dont like wfp.

    but like ive said before when i started 20 years ago people didnt like

    applicator and blade as lots still scrimed windows.........
     
  9. harunh

    harunh Legend
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    Wat shop neil? Lol
     
  10. nwcs

    nwcs Forum Addict
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    oppersit b & q on portrack lane stockton.
     
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