"They're pretty clean, we'll give it a miss this week"

Discussion in 'Traditional Window Cleaning' started by Guido Possum, Apr 15, 2016.

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  1. Guido Possum

    Guido Possum Active Member
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    #1 Guido Possum, Apr 15, 2016
    Last edited: Apr 15, 2016
    I got this the other day from the pharmacy I do every fortnight when I walked in to confirm with the manager that they were up this weekend.

    She tells me she'll pass this fortnight.

    I look at the shopfront: the windows are still clean.

    Hmm.

    On the one hand, it's good to know I did that good a job, but on the other that's the second business who've decided the windows aren't getting dirty enough to warrant a clean every two weeks.

    Mmmmm.

    Of course, I haven't exactly gone nuts on the whole canvassing thing, so I suppose I'll have to get onto that because although I haven't lost any of the 7 customers, and found them adequate practice, I'm seeing how fluid the regularity can become: since they are their windows after all, and if the service isn't needed on a given week, who in their right mind would pay for that service to be carried-out mm?
     
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  2. tench0771

    tench0771 Grand Master
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    that job needs a different soap them i use fairy liquid on these jobs as it leves the glass sticky i have a sepurt bucket and mop the job will soon become 2 weekly also if u have allredy said 2 weekly then ide have just turned up and cleaned then walked in with the bill if u walk in and ask most will say leve it if there prity clean
     
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  3. boarcity

    boarcity Guest

    sometimes it pays to let it drag. start going every 3 weeks,then 4 . in the meantime make a real proper effort to find fresh work. then drop that original job
    never tell them best to just fade away is my experience
     
  4. Paul Jones

    Paul Jones Newcomer
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    I find this a lot with residential properties customers telling you there windows are still clean
    when you know there not, iv started telling people I will have to charge extra next clean as the
    job will take longer id rather loose unregular customers and keep the good ones.
     
  5. Cghwindowcleaning

    Cghwindowcleaning Well-Known Member
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    They are paying you to maintain the windows buy keeping them clean.
    If you leave them till they are dirty it means the frequency is to long.
    If I left my shops go till they were noticeably dirty I would have complaints.
    That's the point of regular maintance window cleaning to keep them looking good otherwise up the price.
    I have shops I clean weekly some 3x a week.
    And never ask permission if you priced it a 2 weekly then crack on and Bill them after.
     
  6. Danfire

    Danfire Well-Known Member
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    Recently put up a residential from £20 to £25 (which is still a bit underpriced)...when I called the night before she said "OK to clean tomorrow but could I change to every other clean"? When she paid I asked "did I give you a price for a 12 - 16 week clean"? (Currently cleaning the road 6 - 8 weekly)..."no" she says...I explained how the less frequent clean would take longer so it would be £30...she then asks for my phone number...think I'm in danger of losing this one.
     
  7. Markyboy 50

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    I think you're right mate. Shoulda kept it at £25 unless u don't want her anymore
     
  8. Guido Possum

    Guido Possum Active Member
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    We've got fairy here, though it's $6(£3)/bottle, would any dish-soap with a moisturizer do the trick? :)
     
  9. tench0771

    tench0771 Grand Master
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    im not shore about other washing up liquids i do no fairy is the worst for leving glass sticky maby wrth using bottol on the belt that way £3 bottol of fairy will probly last a year,just pore some fairy in a old washing up liquid bottol then fill with water pore strate on ur mop then when u have done the job put cap on and leve in van till ur due again to clean the shop again thsat way u wont wast ur fairy liquid :)
     
  10. Guido Possum

    Guido Possum Active Member
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    #10 Guido Possum, Apr 15, 2016
    Last edited: Apr 15, 2016
    That's the way you'd think business owners would see it, but I'll certainly not confirm again next time; up until now the manager - Lisa - has always just said "yep".

    Last fortnight she asked me to skip the outside and do the inside (where I typically do the outside only each time), but yeah; I ordered a bottle of sone cheap commercisl window cleaning concentrate and I might have to just leave it out.

    Only $8/litre, but even the windowd at home all look clean as a whistle and I haven't done them in over two weeks.
     
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