Time to make customers pay!

Discussion in 'Chit Chat & Introductions' started by Green Pro Clean Ltd, Aug 4, 2015.

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  1. Green Pro Clean Ltd

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    We have all been there, we have all had customers that 'Oh sorry, no cash on me' 'oh can you call next week' or the ones that just hide behind the curtains and ignore you knocking on the door.

    When I do the job I leave a receipt if no one is home, later I will knock on the door and perhaps an excuse or perhaps no one home, I go back again and no one home so this time I leave a 'Please contact us to arrange payment' slip.

    Now at this point I figure I have done enough work to attempt to get my £8 or £10 or however much the bill is, now it is on the customer to settle the account.

    This is where it gets fun, some will phone to arrange payment whereas once in a while you will get those wasters that will just ignore you totally and figure they do not have to pay.

    Is this because they have screwed over window cleaners before that eventually gave up being bothered to collect the money? Or just cause they feel oh well it's only a tenner i'll pay when I can be bothered?, do they not consider you a real company or a proper business?

    Well whatever their reasons are what are ours for not bothering to use all the tools at our disposal to collect the money we are owed for doing the work? Is it because we have to pay £25 to reclaim a debt of £8 well if you can't be bothered to invest in protecting your earnings then I cant help you any further.

    I have finally had enough of new customers wanting work doing and trying not to pay for it so now I have registered with the Claims Court online I have a customer that has been ducking me for £12 for three months now so I have bitten the bullet, paid my £25 (which get's added to the defendants ((Customers)) costs and filed the claim.

    All done in 20 minutes on line, now I sit back and let the courts do the work for me. If all goes smoothly I should see payment for £37 in the next 14 days, if not I can have it registered as a debt and then sell it on to a debt collection agency that will add their own costs on top to the customer for recovering the debt.

    Would be interesting to see how far a customer will go to avoid having to pay. :eek:

    For those of you interested in letting the government work for you for a change you can register here, www.moneyclaim.gov.uk
     
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  2. High-tower

    High-tower Active Member
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    i don't let customers get more than one clean behind, if i haven't been paid by the time its due again it doesn't get cleaned until they've settled up.
     
  3. adamangler

    adamangler Wakefield Window Warrior
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    How do we prove the work has been done or was agreed t be done though, if the custies contested it.

    I have one custy at the minute who is by far the worst ive had.

    First two times i cleaned she paid cash, no probs.

    Next time i cleaned she had no cash, so i said ok pay online.
    No payment came, i though ok ill catch her next time
    went again, again n money on her but promised she would pay online
    so thats 2 cleans.
    Never paid, tried to call wasnt in etc.
    Third time went round, she was very apologetic, explained she didnt know how to pay online but thought her daughter could do it. she lives in a nice house and seems genuine so i stupidly cleaned them again and she assured me she would leave the money out next time if i text her the day before, she said that would be a good way to do it, problem solved so i thought.

    She was due last week, i text her the night before, on the morning of the clean she texts back, can we leave the windows this time and i will leav ethe money out the next time you are around!

    couldnt believe it, didnt know whether to tell her to **** off or what i still havent replied.
     
  4. Jake

    Jake Grand Master
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    I couldn't be bothered with making claims, but would do if it was a big job and worth while,

    The thing you need to potentially watch Green is if this customer now starts bad mouthing your business (even though there in the wrong) it could end up being more hassle than it's worth, they could leave a bad review on Google etc...

    Friend of mine had his happen, he chased a debt and made a claim - next thing he new- random bad reviews started to appear, and social media negative comments etc...

    Just be careful they don't get one back in that way!
     
  5. daveyboy

    daveyboy Legend
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    That i would say is a prime target to try greens method
    She is blatantly taking the piss and the courts would see that as you have your records of cleaning it..let us know how you get on
     
  6. adamangler

    adamangler Wakefield Window Warrior
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    I might tell her i will make a claim if she doesnt pay up next time.
    Cant really be bothered but its such a low down thing to do to have someone do work for you and not pay for it.

    As for the review thing Jake not sure about google but on facebook you can remove the review thing from your business page.
     
  7. Jake

    Jake Grand Master
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    That's good, (I don't have Facebook so no idea) but you can't delete Google reviews...

    He did have to contact Google to have them deleted - but it was a lot of hassle, and took time...

    It's just a bit of a risk I wouldn't want to take...
     
  8. daveyboy

    daveyboy Legend
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    You can also respond to the bad review with a copy of the court demand for them to pay up showing they are a bad customer and just bitter..would make them look stupid then
     
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  9. Jake

    Jake Grand Master
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    Problem was Dave, they had friends leave reviews under different names, but yeah you could do that.
     
  10. daveyboy

    daveyboy Legend
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    I would risk it and happily respond to the bad reviews with the facts as i don't see why people should get away with it
    I had 2 outstanding. .a 33 and a 20 quid
    Posted a couple of Green style letters and now only have £20 outstanding
    I was thinking of putting the dirt back on her windows but judging by the state of the insides she probably wouldn't botice
     
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