Too regular ?

[Swasher]

Clean the whole house trad aswell , its never looked so good

 

[Pjj]

View attachment 30870
Clean the whole house trad aswell , its never looked so good

Sounds like goodbye from me

 

[Swasher]

Considering it

 

[Part Timer]

I'd just say it's £25 for a 3 monthly wash, assuming you're currently 6 weekly. If you're monthly it would be £30

 

[Jaygti]

If you need the work , suck it up. If not then it’s time to ditch them

 

[johnny bravo]

the price needs to be raised. your the boss. I do seem to get fond and chatty with some customers but have realised that some will dump you as soon as the next windie canvasses offering cheaper prices. We all have regular reliable customers but you must realise if everyone went 3 monthly for a monthly price we will certainly loose out on cash flow intake.
i have just got 6 new customers wanting my service .around an extra £90 income. This is great as you can easily dump bad payers or sell them on .
Ive started to let customers know 2/3 monthly cleans are charged extra price.

 

[johnny bravo]

View attachment 30870
Clean the whole house trad aswell , its never looked so good

thats no Xmas Tip also. Wait for her to ask you in a few months time . Tell her you have took new customers on and are too busy

 

[Pjj]

Personally feel 3 monthly is not worth the effort 4 visits per year, if it’s decent size and price commercial then fine but not domestic

 

[Swasher]

Personally feel 3 monthly is not worth the effort 4 visits per year, if it’s decent size and price commercial then fine but not domestic

Agreed i have around 20 houses on her street so am going to stop completely and let them approach me when they are ready and then they will be hit with the one off clean pricing

 

[Septimus Meek]

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Clean the whole house trad aswell , its never looked so good

I'd just tell her to contact you each time she's ready for a window clean and you'll base the price on the length of time since the last clean.

 

[Nextgen]

If it was me I wouldn't have apologized for raising price by a pound you have costs and time and effort, it's either that or I will have to cancel your account and I can just replace you going forward.
Customers take the piss if you let them, I do a five week clean my minimum charge is £14.

 

[Jaygti]

If it was me I wouldn't have apologized for raising price by a pound you have costs and time and effort, it's either that or I will have to cancel your account and I can just replace you going forward.
Customers take the **** if you let them, I do a five week clean my minimum charge is £14.

Have to agree with this.
Don’t ask for permission, don’t apologise.
Just tell them it’s going up £2.00 or whatever. Thank them for their custom. And that’s it.

 

[Skxawng]

You could try a compromise. You could say you don't offer quarterly cleaning but could offer every other time for £xx
Doesn't have to be that, but just work out what it would take to be worth it and give them the option.
If it's not worth it in any case then just tell them that's not possible as you only clean on a monthly schedule without exceptions, ask them if that's ok or if they would like to be removed from the round.
They may decide to keep it regular over winter rather than losing you altogether.

 

[P4dstar]

This is great as you can easily dump bad payers or sell them on

Harsh JB! If someone is buying your work they’re in need of work. They’re in need of work because they need to be paid. I should hope you don’t actually do that, certainly don’t advocate for it.

 

[P4dstar]

Personally feel 3 monthly is not worth the effort 4 visits per year, if it’s decent size and price commercial then fine but not domestic

Moved all of ours onto 6 & 12 weekly in April. It’s working really well. Far fewer cancellations since doing that. When signing people up there are far less people asking for one offs because 4 times a year seems like a minimum to most people

 

[P4dstar]

Agreed i have around 20 houses on her street so am going to stop completely and let them approach me when they are ready and then they will be hit with the one off clean pricing

I usually just reply “no probs, let me know when you next need them done and we’ll work something out”.

I had one a few months back, skipped a clean the night before, I let it go because it was a first offence. Then skipped the next clean the night before so I sent the above message. Then got a message asking me to send someone on a Friday or Monday as soon as possible, specifically those days for the dog. I explained that round is done on Wednesday and Thursday. Agreed the day and then explained it would be £12 more. Didn’t hear back sometimes I prefer that though

 

[johnny bravo]

Harsh JB! If someone is buying your work they’re in need of work. They’re in need of work because they need to be paid. I should hope you don’t actually do that, certainly don’t advocate for it.

My bad payers are the ones ive had for years but always seem to want to pay after 2 cleans . Prob hoping i forget they havent paid. for the previous clean. They are all good Customers but just slow paying.
I now only have around 5.

 

[P4dstar]

My bad payers are the ones ive had for years but always seem to want to pay after 2 cleans . Prob hoping i forget they havent paid. for the previous clean. They are all good Customers but just slow paying.
I now only have around 5.

That’s cos you’ve sold the to some poor unsuspecting bugger haha!

 

[dazmond]

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Clean the whole house trad aswell , its never looked so good

Absolutely no way would I put up with that!At least 3 months for £14?

I only offer 4 or 8 weekly cleans and the odd bi annual cleans(but these are £80+ jobs)..

The way you word your texts are too friendly IMO and lack confidence. I would keep it a bit more firm and professional.

 

[spruce]

Absolutely no way would I put up with that!At least 3 months for £14?

I only offer 4 or 8 weekly cleans and the odd bi annual cleans(but these are £80+ jobs)..

The way you word your texts are too friendly IMO and lack confidence. I would keep it a bit more firm and professional.

How you treat a customer depends on your personality and the type of person you are.

When I was a kid about 65 plus years ago, we had a friend who was a welder on Mufulira copper mine on the Copperbelt in what is now Zambia.
He was in his forties back then and did weight lifting most afternoons after work. He was all muscle. At least, that what we as children perceived him to be like. He said what he liked, and no one dared to challenge him. Maybe that's what gave him his confidence.

Not every one of us can have the verbal confidence like you have because we haven't the strength and body shape to send a message that nobody messes us around.

Some customer's nonsense you put up with longer than others. It's the way business relationships work. If you can't afford to lose that customer, then you might stick with him a little longer. I agreed with @P4dstar , tell them to let you know when they want cleaning again, and you will try to fit them in. If they call back, then give them a new one of price. We have found when a customer asks for 2 consecutive cleans to be cancelled, they are under financial pressure. We don't usually hear from them again when we ask them to call us. Problem solved.

Some people maybe struggling financially now or their financial future, perceived or not, doesn't look great. We are going to get more and more asking for an extended cleaning schedule. We have had a long term commercial customer cancel winter cleaning for his business and his house cleaning over winter to be done when requested. Previously it had to be done every 4 weeks, come what may.

We had another customer we had for nearly 18 years go bad. Her husband was divorcing her. Suddenly her whole financial situation changed. "I'm out of here, and you are on your own now." She messed around being a mobile hairdresser, but relied on his income for nearly everything. She had everything, then, suddenly, nothing. She had all her eggs in his basket, and he found a younger chick while working away in Sweden.

 

[dazmond]

We can't second guess what's happening in a person's financial situation but I need to get across that I'm running a business and need to set out basic rules of how I operate to keep my business viable...

I've been guilty of being too soft in the past with certain customers and I've found out that they were not as skint as they made out to be when they skipped cleans or were very late in paying me AGAIN(luxury holidays abroad etc)and as soon as it was price rise time they dumped me because I was over their idea of what they were willing to pay for a window cleaning service

I've also had customers who just can't tell me to my face they can't afford me and are in financial difficulty and ending up paying me very late after numerous reminders again and again after being good solid customers for many years with no problems

I've recently dumped a long time customer who owed me £66-00. I got my money after 4 months but no apology,3 text reminders and 2 letters sent through the post. He always promised to pay me when I seen him but would not use my card machine,no cash on him and always promised to 'wire me the money now' but ignored all correspondence...