Trouble at flats!

Discussion in 'Water Fed Pole Cleaning' started by Poles Apart, Jun 14, 2015.

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  1. Poles Apart

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    Did some leafleting Friday and got a call from a upstairs flat who wanted a one off quoted £12 I don't do many sundays but agreed to go this morning and do some shopping while out.
    whilst cleaning some hag sticks her head out of the window downstairs and asks me if I will be drying her windows, I replied no, she bites back saying she's not happy as her son cleans them, I reply with "what do you do when it rains"? She says "what do you mean"? I say "well my water is cleaner than rain water do you dry them when it rains"? She shuts window in a huff!
     
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  2. Smurf

    Smurf Banned
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    I bet the womans windows below still dry out with drip marks and spotty though as they have not been washed or rinsed. She is now thinking cleaner than rain water my **** :D
     
  3. Poles Apart

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    That she maybe but at the and of the day the woman above her is entitled to have work carried out at her home, like I said I bet the woman doesn't dry the water off her windows when it's been raining if she said she did then she would have an argument?
     
  4. seye

    seye Forum Addict
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    To be honest the few times I have had an issue with this I don't argue as I can see there point, it ain't going to be clean water falling on windows, I just tell above neighbour that the below neighbour is not happy and that usually has more effect than getting in an argument.
     
  5. ♠Winp®oClean♠

    ♠Winp®oClean♠ Forum Addict
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    To be honest, the below flat owner has a point. People can be pre-aware of rain but imagine if she had just had hers cleaned & now they are covered in your dirty water plus all the slash marks off her sills etc. It's always been a tricky one this but at the end of the day it's you who has affected the lower windows.
     
  6. seye

    seye Forum Addict
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    Why not try and come to arrangement of coinciding before she gets hers cleaned each month.
     
  7. Poles Apart

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    Don't agree I'm afraid the issue lies squarely with the woman I'm carrying the work out for and the woman underneath, I have been asked to do a job and carried the work out.
    When my customers have new roofs put on the builders don't clean the debris off the glass when they have finished.
     
  8. seye

    seye Forum Addict
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    Aha its only a one off clean I just noticed, different if it was every month.
     
  9. Poles Apart

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    Exactly, the son will clean them many times before I go back, maybe never?
     
  10. ♠Winp®oClean♠

    ♠Winp®oClean♠ Forum Addict
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    If you spray painted a customer's fence & got paint all over the neighbor's car who would be to blame? If you jetwashed a customer's drive & washed all the sludge onto the neighbor's property who would be to blame?
    The customer has asked you to clean her windows, it can't be assumed or expected that the customer has knowledge of your method of carrying that task out or the implications of it on other people's properties. You can't put the responsibility of the implications that your method of cleaning has on non associated properties on the shoulder of your customer. Only my opinion of course AND we are only talking about a bit of water from a one off clean but this is a bit of a grey area and I certainly wouldn't like it done to my property without prior agreement or consent.
     
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