Undercutting !

Discussion in 'Chit Chat & Introductions' started by Steve s, Jun 8, 2016.

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  1. Steve s

    Steve s Member
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    Called a customer tonight to tell her to leave the gate unlocked and she says she has a quote from another firm 4 quid cheaper and would I match the price!
    It's a townhouse in a road where I clean six all the same for 17 quid each.
    Certainly not too dear.
    I told her I couldn't reduce my price as I like to allow adequate time to do a perfect job and anyway the other firm are not as good as me.
    She said I'll take a chance to save £4
    I replied ok good luck with your new windy, I hope he enjoys cleaning the dog shite off his hoses and boots as much as I did.
    Phoned all the others and they had all been quoted £13 by this outfit.
    I've phoned the firm and they deny all knowledge (wan. Kers
     
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  2. Steve s

    Steve s Member
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    Only lost the one job though!
     
  3. Tuffers

    Tuffers Hero
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    She ain't worth it. Feck her, find two more and forget.
     
  4. windowsurfer

    windowsurfer Forum Addict
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    Not a nice experience at all, can shake you up a bit. I have customers in a section of flats. They were complaining off the window cleaner cleaning third story flat as all muck landing on their windows. I talked to the person in the flat and the company is charging £7.20 for ten windows at 3rd story level:eek:, sooo cheap, I would be double that anyway.
     
  5. Adam curtis

    Adam curtis Member
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    Come winter she will be back then charge her £20 lol


    Sent from my iPhone using Window Cleaning Forums mobile app
     
  6. adamangler

    adamangler Wakefield Window Warrior
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    It's a funny one but if I was a customer and I could get the same job done cheaper then I would take it.

    But thats just me, thankfully there's better people out there than me that are more loyal or we would all be losing customers every week
     
  7. TolishAPurd

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    #7 TolishAPurd, Jun 9, 2016
    Last edited: Jun 9, 2016
    It's only undercutting if the company knew the price before offering their own in order to secure the job. Otherwise it's just competitive pricing.
     
  8. Taxlossloz

    Taxlossloz Grand Master
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    It's ****
    **** for you and it's **** business for them as what loyalty can they expect from customers like that
    jusy ignore her move on she's a messer
     
  9. Squeegee Dan

    Squeegee Dan Member
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    I had it going back a few years ago... I last a full street from my round with 11 houses... I was charging £14 per house and due to a few company's undercutting one another they pay £8 each... If some div is happy to run a business off £70 a day !**** em! More fool them

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  10. Andy

    Andy Forum Addict
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    The fly bye night's can afford to under cut. They fill up where they can no insurance no uniform no advertising just bang and clean almost certainly don't pay tax and probably claim the dole
     
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