Unhappy Custumer :(

Discussion in 'Traditional Window Cleaning' started by dasslr1, Oct 11, 2013.

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  1. dasslr1

    dasslr1 94 to go
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    mmmm i have been cleaning this house for 6 months now and all seems well ,thought she was being funny the last time i saw her but then thought nothing of it .i cleaned her house on the 8th like i always do and pushed a note through door saying iv been and that ill collect on friday,now something come up tonight so i couldnt go collecting but text all my customers that itll be tomorrow instead.i get a text off of her saying she didnt know that iv been ,now ...... i always come on the 8th and she even left the gate unpadlocked for me .and she says there wasnt even a note saying id been.i quickly text back saying i have been and the only thing i can think of is the note may have blown out of the letter box. she then text back saying two upstairs sills are dirty.all but 1 window on this ladys house has a funny raised pattern on it so i dont use my sqeegee i use a spray bottle with cleaning solution in it and a dry cloth.so theres no water left on the sills plus i spray the frames and sills and clean with dry cloth.now i did say that im collecting tomorrow and i will have a look and im very sorry if iv missed any ,knowing full well i havnt missed them.but i told her ill have a look .i dont mind criticism in fact id like them to come to me and ill sort it out BUT these text she sends sounds like shes telling off a noughty boy.love my job and ALWAYS spend time on frames.im not 1 of those people who can clean a window and leave the frames a mess .RANT OVER :p
     
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  2. Tuffers

    Tuffers Hero
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    Time of the month mate :)
     
  3. dasslr1

    dasslr1 94 to go
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    hahahhaha
     
  4. tench0771

    tench0771 Grand Master
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    some people a. i would stick to ur guns an get cash an if next clean she plays up sack her off as sounds like she is a funny bugger lol
     
  5. dasslr1

    dasslr1 94 to go
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    surprise surprise .went back today to make sure i had done a good job .
    1. the note i left was in the garden for all to see ,so had in fact been blown out of letter box
    2.it wasnt dirt on the sills it was black paint ,the 2 window sills she was on about has black paint splattered over them from before i started to clean them (6-7 months ago) i have gotten rid of most of the paint over the months.
    3.the text she sent the other day say i"HAVE TO PAY ATTENTION TO DETAIL" but yet its took her 6-7 months to see she had black paint on her window sills and that iv been slowly getting most of it off .rant over :p
     
  6. nearlyclean

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    Sounds like she has had a bad week and taking it out on you cos she thinks you are an easy target. Hoped you told her you pay a lot of attention to detail, them sort of comments from customers really get my goat up too.
     
  7. norm

    norm Grand Master
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    typical woman mate love to point out mistakes even when there is none
     
  8. Tuffers

    Tuffers Hero
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    Lol, I had an old bat say to me this week that £10 to have her windows cleaned every 8 weeks is a lot of money! I turned round and said 'don't have them done then'. She didn't reply. If she comes that one again, she's off the round, simples.
     
  9. dasslr1

    dasslr1 94 to go
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    i did tell her i spend time on the sills and frames and i text her today to tell her it was paint and that its been there all this time ,iv had no reply off her lol
     
  10. Tuffers

    Tuffers Hero
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    Leave it with trying to convince her now. You've explained the situation.
     
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