Wanting to switch back...

Discussion in 'Water Fed Pole Cleaning' started by Sam Winter, Dec 15, 2015.

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  1. Sam Winter

    Sam Winter Hmmmm... sounds expensive!
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    Hi all
    My first post on here, lets see how this goes!
    I have a customer who has horrible sticky leaded glass, almost impossible to do traditionally without leaving smears. Changed her over to the wfp which brings the windows up brilliantly, and I get the job done in half the time!
    However... found out from somebody else that "she's not too keen on this new system and wants to go back to traditional"
    Really frustrating!! Anybody else had similar experiences? How did you deal with it?
    Thanks guys!
     
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  2. Tuffers

    Tuffers Hero
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    Welcome Sam Winter, ask her if she wants clean windows or smeary windows (after she tackles you for using WFP) carry on as normal until she pipes up.
     
  3. Adams0211

    Adams0211 Guru
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    I was thinking about something similar earlier today. I would just tell her that you no longer offer traditional window cleaning and you've moved all your work over to wfp. It's in her hands then. She can either stick with you or you can replace her.
     
  4. mark

    mark Forum Addict
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    once they moan they always moan.get rid and replace with three.
     
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  5. boarcity

    boarcity Guest

    she will ditch you in the end
     
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  6. Green Pro Clean Ltd

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    I would walk away, I am done with the days of thinking 'Oh god, got to deal with Mrs Moany McCow today' If it is not a customer I am happy to deal with I just wont do it.

    I want my work day to be as pleasant as possible and to enjoy my job so the misery guts and pains in the a$$es get dropped right away. Quality of working day is most important to me. As the lads say, dump her.
     
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  7. David K

    David K Forum Addict
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    Go on wfp ! :thumbsup:If we step back every time a customer is sceptic ,we might as well sell our gear and join the unemployment line , step up and show her , worst case , she slips away like boarcity said . Maybe she sticks around :)
     
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  8. TolishAPurd

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    Keep doing it. If she whinges to you personally- get rid and forget about her.
     
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  9. Sam Winter

    Sam Winter Hmmmm... sounds expensive!
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    Thanks guys! Will stick with wfp and if she doesn't like it, she can lump it and go find another windy who will probably do it with the wfp as well!
     
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  10. steve garwood

    steve garwood ginger lion
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    Trad it with mud on your scrim, she'll soon settle with wfp :whistle:
     
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