Wcw Bad Customer Service

Discussion in 'Chit Chat & Introductions' started by CallumTaylor8, Nov 12, 2013.

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  1. CallumTaylor8

    CallumTaylor8 Newcomer
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    Recently bought a big boy backpack and it's now decided to be faulty 1 minute it works an the next minute it doesn't... I phoned WCW numerous times an there is never any one to sort things out I just get put on a stupid call log an no one calls me back.... There happy enough to be taking money when we're buying stuff but dooms as you have a problem they don't wanna know!!!

    Any one else find them a problem
     
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  2. Smurf

    Smurf Banned
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    I've just phoned and was told they are busy so explained to the lady that a customer that had purchased a big boy backpack recently has a problem with it and no one calls him back so has rasied this issue on this forum and is not a happy bunny. The lady then said I will get right on it and go through the call logs to make sure the chap is called back. So you will just have to wait and see if they do :Image9:
     
  3. CallumTaylor8

    CallumTaylor8 Newcomer
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    Thank you smurf much appriciated and yep we will just have to wait an see... Like you have said before they are cheap Chinese tack

    I will soon be buying proper pump ect and set up my trolley that way!
     
  4. Smurf

    Smurf Banned
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    No prods callum...I hate to see ppl getting messed about like that so wanted to find out myself and to see if I could do anything to help.

    Being too busy to deal with after sales customer service is no excuse not to call a customer back in a timely manner.
     
  5. CallumTaylor8

    CallumTaylor8 Newcomer
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    I was thinking about contacting the owner Stephen directly on here but I'm sure he wouldn't wanna be dealing with Micky mouse problems like mine in which his staff should be dealing with
     
  6. Smurf

    Smurf Banned
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    You're a customer that has an issue with a product his company has sold you so you are just as important as anything else. Without good customer service and satisfied customers a company will soon end up out of business.
     
  7. tench0771

    tench0771 Grand Master
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    i have a wcw bk pk had it ages but when they sent it the plug on the charger was bent i said i need a replacement they tryed to charge me 4 a new one cheeky begers any way misses snached fone off me as she wrks in retail an sorted it out they sent a new one 4 3 an said send the old one bk i wasent guna pay posteg sending it bk so i keeped it i thault if they want it they can come an colect the dam thing, i also got a facelift pole with a stiff section an it keeped jaming up i sent stephen fox a messege on smf forum not a pm a open mesege an he said if ur not happy send me ur details an ill sort it i declined an said ill c if it gets beta in a few weeks , its fine now just needed a little beding in just wish wcw would check the stuff b 4 they send it out
     
  8. norm

    norm Grand Master
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    nice one Smurf
     
  9. OoO

    OoO Guest

    4 big boys here and all have broken down now
     
  10. Eclipse

    Eclipse Well-Known Member
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    Wonder what stance WCW will take with these....
     
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