Couple of weeks ago, I went to collect from my customer on a Saturday morning. When she answered the door, she said "you'd better come in". I instantly thought, here we go - wants to go two monthly or something similar. She closed the door and broke down crying, turns out her husband who I knew as well died in front of her all of a sudden a few days before. He was in his sixties so not majorly old and appeared healthy etc, so it was a huge shock to her - especially as it was right in front of her after they had just had a cuppa! Anyway she was absolutely distraught, I hugged her a couple of times and she really did not want to let me go, she said she didn't know if she could cope etc. Was really heartbreaking to be honest. She has already written me a note in case she didn't see me when I came and said she wanted to go 3 monthly as she wasn't sure if she could afford it anymore. I'm totally okay with that (although I don't normally do 3 monthlys). Thing is, like most of us I've had customers die on me a few times. Never nice, but these two have been nothing but really good to me from the off and great customers as well - seeing her that upset was not nice. I can't help but feel I should clean for her for free in the other months until she decides what's what with her situation and just let her pay for the 3rd month, I'm sure she would try to argue with me and wouldn't accept it but what would you lot do?