Phone call this evening.... Liar- "Hi, I'm looking to have my windows cleaned, can I have a quote please?" Me- "Hi, sure. Can you tell me a little about your house please. how many bedrooms, windows, doors etc?" Liar- "3 bedroom ....blah ...blah... blah" Me- "Ok. Have you had them cleaned before, and are you after a regular clean?" Liar- "Well we just moved in so no.... (I can hear husband in the background telling her to say 'yes') .....Um,um, ..but we had a window cleaner before! (this was in here last house so it was irrelevent)". ...and we might (yeah right) want a regular clean. Me- "Ok, let me just tally up a quote from the info you just gave me. The quotes I give on the phone are usually accurate, but if when I get there I see its going to be a little more, or even less, I'll let you know before I start work. Does that sound fair?" Liar- "Yes, fine". Me- "Ok, it'll be £32 for your first clean, and just £16 for every clean after that". Liar- "Oh, but the other window cleaner (WFP) we spoke to said it would be £20". BUSTED Well surely that means my quote is cheaper then???? ...unless, she was just after the one clean. By the way, this cleaner was due to turn up for the first (and only) clean today but didnt, even though the weather was beautiful. LOL, I guess you can't get cheaper then someone not turning up! Shes probably calling some other poor sap right now, only this time shes got her story straight. Young, keen window cleaners just starting out....Please, please, please, charge double on the first clean. -Honest people that would not even dream of stealing from a shop, would not think twice about shorting a tradesman just so they can save a few pounds. Anyone that plans on being a regular customer will not mind paying more for the first clean, since they have saved loads by not having them cleaned for so long. ...think about it.