X line

Discussion in 'Chit Chat & Introductions' started by HALTON, Jul 2, 2016.

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  1. HALTON

    HALTON Well-Known Member
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    Does x line still come on here if so answer email about new brush I have bought regarding bristles as no answer to email from yesterday

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  2. Trev81

    Trev81 Guru
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    You will wait forever & a day if you send a email, I sent one 3 weeks ago in regards to spending serious ££ on upgrades, along with a fault with something they supplied still under warranty...

    Did I get a reply... Nope, called up a few times since and never get anywhere, normally a young lad answers the phone who can't deal with my enquiries but always says james is busy and will call you back, guess what they never call you back.

    This lack of customer service ruins them for me, having spent near on £9k with them in the past 18 months you think they would be keen to have long term business with me, I'm also not the only one who feels like this, only thing I can say mate is keep trying on the phone or just return it if faulty.
     
  3. HALTON

    HALTON Well-Known Member
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    Would you say faulty 4 hours work bristles surely shouldn't look like this ? 1467561594098.jpg

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  4. Trev81

    Trev81 Guru
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    Defo faulty mate! I have use there brushes and my first clean brush thats done loads of work dnt look like that! Mshould last u ages
     
  5. HALTON

    HALTON Well-Known Member
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    #5 HALTON, Jul 3, 2016
    Last edited: Jul 3, 2016
  6. johnny bravo

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    glad i went to gardiners for all my gear
     
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  7. HALTON

    HALTON Well-Known Member
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    Yes no answer to phone it face book or on here.
    What sort of service is he offering.
    Surly this is illegal not replying

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  8. Trev81

    Trev81 Guru
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    What do they say when you ring up or are they simply not answering the phone?

    From my experience I think they need some bad press and others that have had similar experiences to come forward.

    I read no end of 5* reviews on there FB page which doesn't match my service, perhaps they just don't like me and you!
     
  9. HALTON

    HALTON Well-Known Member
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  10. HALTON

    HALTON Well-Known Member
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