What's been your most awkward customer (don't name names), just what happend and how you solved the problem, or an awkward situation you've had in this line of business? For me it would have to be one of my friends, he worked with me for a day just to get him out of the house for a couple of hours. Unfortunately for him he dropped a set of my ladders onto a very expensive porsche making a slight dent and a nice scratch on the side of the car. I had to sort the issue out with the customer and sort an arrangement out with my friend. I must point out that we are still friends to this day, infact I'm having a pint with him in an hour James.