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Scratched glass


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had a complaint 1 of lads scratched glass today, obviously hes not happy n just bought new windows. any1 any advice for me regarding getting rid of stratches or what to do? I know a window fitter worse case just thought id ask advice on here too. do any of u guys have insurance or public liability what covers damages like this??

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Also you would know if you have caused the damage yourself surely?

 

had a complaint 1 of lads scratched glass today, obviously hes not happy n just bought new windows. any1 any advice for me regarding getting rid of stratches or what to do? I know a window fitter worse case just thought id ask advice on here too. do any of u guys have insurance or public liability what covers damages like this??
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Guest SolarPanelCleaning

We built a house last year, with £30,000 windows. At the end of the job, we hired a local window cleaner before the client moved in. He managed to scratch the lot, using a Stanley blade to clean them! I'd better not mention any more as its gone to court. Scratches can be polished out at a great expense though!

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it was 1 of my workers not me, who says he cant recall a scratch so tbf it might not evan be us who scratched it. its happened to me before too once last year and again I don't recall scratching itat the time of the clean then a week later I get the complaint. its annoyin when I don't know for sure it was our clean causing it

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Think I'm lucky as I don't seem to attract a holes as customers unlike some.

 

It doesn't take a week to notice a scratch on a window surely? More like it was there all the time but he did not get very far with the installers so they both decided to put the blame on the cleaner instead. :rolleyes:

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Think I'm lucky as I don't seem to attract a holes as customers unlike some.

 

It doesn't take a week to notice a scratch on a window surely? More like it was there all the time but he did not get very far with the installers so they both decided to put the blame on the cleaner instead. :rolleyes:

Agreed.

 

Anyway, he can't prove it any more then you can, so tell him to poke it.

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I had one a couple of years ago who said I had scratched a pane. I looked shocked and said "You look too intelligent to really believe a pane has been scratched with a soft bristled brush"

He looked a bit uneasy, So I continued.

"In my professional opinion the scratch has been done by a razor cleaning off paint or masonry"

He looked downcast.

"Ok, but don't tell my wife, she'll go mad"

 

I dropped this job on the grounds that they would happily blame me for anything that went wrong. You have to safeguard yourself.

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