Hi All,
How do you handle the rescheduling customers? my example is this:
My Van decided it didn't want to play anymore on the way home on Thursday and spent the whole day Friday in the local Renault dealership having a pedicure LOL £100.25p later it decides to come home this morning
So ALL the customers I had scheduled for a clean on Friday will have to be done at some point this week[delusional], now this week I'm fully booked anyway but after a bit off juggling the customers around I've decided Ill do last Fridays customers this coming Wednesday! so in effect they will be 6 days late from the scheduled 8 weekly clean. I tell all my new customers that your cleans will always be 8weeks give or take 2-3 days either side of your last clean.
So the question is: In your opinion/experience how do your customers feel/react if their clean is a few days later/earlier than the agreed interval? I contacted them all explaining the situation on Friday and the one's who replied, replied along the lines of "absolutely no problem and thanks for letting us know".
I have no problem and I think nor will the customer about cleaning a few days later than the schedule dictated, but how would you guys handle the next clean? do you!
A: Carry out the clean and leave the schedule as it is, so in affect the next clean will now be in seven weeks rather than 8 weeks? and hope the customer doesn't notice/care?
OR
B: Carry out the clean and then re-input/reschedule the customers for a clean in 8 weeks time? (Something i find a bit of a pain to be honest).
I hope this makes sense????????????????
As always your opinions and advise will be very much appreciated as this is one of the few things I struggle with as i'm a bit "Anal[crazy]" and this side of me cant help but think 8weeks means 8weeks :wondering:
Cheers Greener
How do you handle the rescheduling customers? my example is this:
My Van decided it didn't want to play anymore on the way home on Thursday and spent the whole day Friday in the local Renault dealership having a pedicure LOL £100.25p later it decides to come home this morning
So ALL the customers I had scheduled for a clean on Friday will have to be done at some point this week[delusional], now this week I'm fully booked anyway but after a bit off juggling the customers around I've decided Ill do last Fridays customers this coming Wednesday! so in effect they will be 6 days late from the scheduled 8 weekly clean. I tell all my new customers that your cleans will always be 8weeks give or take 2-3 days either side of your last clean.
So the question is: In your opinion/experience how do your customers feel/react if their clean is a few days later/earlier than the agreed interval? I contacted them all explaining the situation on Friday and the one's who replied, replied along the lines of "absolutely no problem and thanks for letting us know".
I have no problem and I think nor will the customer about cleaning a few days later than the schedule dictated, but how would you guys handle the next clean? do you!
A: Carry out the clean and leave the schedule as it is, so in affect the next clean will now be in seven weeks rather than 8 weeks? and hope the customer doesn't notice/care?
OR
B: Carry out the clean and then re-input/reschedule the customers for a clean in 8 weeks time? (Something i find a bit of a pain to be honest).
I hope this makes sense????????????????
As always your opinions and advise will be very much appreciated as this is one of the few things I struggle with as i'm a bit "Anal[crazy]" and this side of me cant help but think 8weeks means 8weeks :wondering:
Cheers Greener
Last edited by a moderator: