Jump to content

Trev81

First time offender, would you let it go this once..?

Recommended Posts

Trev81

4 weekly customer, been reliable since the start, nice farm house and adjoing house so money is quite good and is always cash on the day, had this come over late last night, what would you guys of said..?

 

Hi it's ***** from Dilhorne, can we leave windows tomorrow please? Xx

Share this post


Link to post
Tuffers
4 weekly customer, been reliable since the start, nice farm house and adjoing house so money is quite good and is always cash on the day, had this come over late last night, what would you guys of said..?

 

Hi it's ***** from Dilhorne, can we leave windows tomorrow please? Xx

 

Maybe text back asking if there's a problem?

Share this post


Link to post
Damo

Unless you know the reason hard to say really.

 

Had one yesterday. 8 weekly, second clean. Can you leave it. They are nice as pie customers. No reason given.

Share this post


Link to post
Green Pro Clean Ltd

A brief explanation as to why it's not really cricket done politely and see if the reason is valid before just axing them off.

 

Saw a customer last week young lad and Mrs with 2 sprogs he has a really badly smashed leg from getting run over in a job site a short while ago. He asked me if I can leave it for now, monies tight till he goes back to work. Always been a good customer so we ended up agreeing I would start again 8n March by which time he should be fit for work.

 

You can't really sack off a customer for wanting a miss untill you know the reason. IMO

Share this post


Link to post
Trev81

Just come back with another message, "prob leave em till spring now"

 

Like F*** you will I thought, so shes had the polite I wirk year round and bills are to be met year round to so I will be replacing her job and doubtful I will have room come the spring.

Share this post


Link to post
Danfire

I've come to a point where I can afford to lose a few and I need to reduce the workload a bit; first up is a customer with a house that takes just under an hour, she likes to skip frequently and likes her insides done almost every other clean. Kitchens work tops and windows are always covered in fat, the imbecile husband likes to barbecue up against a large triple window and nothing's ever cleared off the inside cills for me. This jobs priced too cheap, I inherited at fourteen outside, twenty eight in and out, I increased to eighteen, thirty six which us still not enough; she has just done a double skip, no doubt expecting me to call just before Christmas for an in and out...she's going to wait a long time for that call (might be different if she was something to look at but she ain't).....next one to go is some moron I took on earlier this year, he said previous cleaners stopped turning up (that should have got the alarm bells ringing) seems a nice enough bloke and the job is not a bad earner but he is a slow payer. Learning this I text him Sunday night telling I was cleaning next day and got a thank you back, I text him again when I finished telling him where the bill was which he again thanked me for; four days later, still no transfer. I'm not reminding him again, I will check in a couple of weeks, if he hasn't paid I will visit him when I'm going past and get my dough, he can then look again for another cleaner.

Share this post


Link to post
Guest Solarpanelcleanington

I've shed a few recently. Just put them in the ' if they call me I'll think about it and charge accordingly' pile.

 

Feels good.

Share this post


Link to post
Trev81

I suspect this one is a serial fair weather custy, she replied earlier "ok thanks will get in touch in the spring" I guess I 'may' consider her next year as shes cash each time I turn up and I over charged it anyway, so maybe next year with a slight pay increase I might take her back on for some extra dosh.

 

But as that door closed this morning, I got a contract approved this afternoon for a large university day nursery 4 times yearly insides and outs with the opportunity to tender for the whole campus now I am on their system, so in the big picture I guess it is not worth getting peeed off over the odd domestic winter cry off as there is always other things around the corner.

Share this post


Link to post
TolishAPurd
Just come back with another message, "prob leave em till spring now"

 

Like F*** you will I thought, so shes had the polite I wirk year round and bills are to be met year round to so I will be replacing her job and doubtful I will have room come the spring.

It must be a real culture shock to people when they realise that the ball is not in thier court but ours. You could have ended by saying "Thats a shame, you're going to miss the complimentary christmas clean, goodbye" ......."No no no wait" .....*Click* :D

You've gotta have some fun with these arsholes

Share this post


Link to post

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.