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Duncs
What if they try and pawn off you done a **** job to get their way out of it?

but the only problem is you know that you work to hih standards all the time so that wont wash

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CHWS
but the only problem is you know that you work to hih standards all the time so that wont wash

Would it stand up in court though?

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Dave B

Small claims court the customer has to prove you didn't do the job not the other way round

As long as you have record of you doing the job they can't say otherwise and are liable to pay..simple as that

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abs

Hi, I've had a none paying customer that's owed me £45 going on 4 months, using your text as a template and changing bits to suite really did the job ,within a hour after reading it the cash was in my bank,t hanks for the fantastic advice

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Duncs
Hi, I've had a none paying customer that's owed me £45 going on 4 months, using your text as a template and changing bits to suite really did the job ,within a hour after reading it the cash was in my bank,t hanks for the fantastic advice

gd result

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Kennygggkent
Ok so this is a brief guide / walk through as to how to recover a debt / file a claim with the Small Claims Court against a residential client.

 

Now many will say 'Oh just write it off, it's only £10' or whatever the price is but in my book the price is irrelevant, it is principal.

 

If I let a customer get away with two months of window cleaning and I do nothing about it except drop them when they see another window cleaner they will pull the same stunt and get away with more free window cleaning. Unacceptable. If I take action they will think twice before taking liberties with a fellow windy in future.

 

I have in the past successfully filed against a residential customer and done so as a matter of principal.

 

The key thing to remember is that being able to take action begins at day 1 when you sign them up as a new client, you need both first and last name and full address minimum, this will make your life easier as you go as you will file against 'Mary Roberts' instead of just 'Mary'

 

This is my final demand by text for payment.

 

Screenshot_2016-02-28-15-52-53_zpsbihjkrxz.png

 

Now many will say 'oh you don't have a contract etc etc' well the news for you is that a verbal agreement is still a contract under English law. Also you will be very hard pushed to find a Judge in England that has not had a window cleaner at some point and this is in your favor as the judge already understands that window cleaning is a verbal agreement.

 

I have sent three of these today and given them till Friday to make a payment.

 

Ruth Fern

Leila Simms

Jackie Cole

 

I will update you all on the process as it unfolds I know full well that Jackie Cole will not pay as she has ignored previous threats of action. But we will see.

 

Some on here may also suggest Thomas Higgins solicitors £2+ VAT letter but Higgins will only chase a debt above £25.01 and if proceeding to court can actually end up costing you money so really IMO only worth while for a sizable commercial debt.

 

Will keep you posted

 

Hello Chaps, I'm owed £150 by regular custy who got me to clean windows at her house she rents and then to send the bill onto the previous tenants who's supposed to settle it. But they haven't paid 7 weeks later after being reminded several times. So someone is getting a CCJ, but my question is should it be the tenant or landlord, I think landlord as she asked me to do the work and I've only really dealt with her and I don't think I should have to chase her tenant around. Any thoughts?

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Hunty

This should not have been done in this way for future ref, landlord instructs works u should bill landlord and it is for them to seek reimbursement from the tenant as this is there agreement not yours.

Direct answer is your contract is with the landlord and not the tenant, however before you seek funds through the court my advise would e speaker landlord (reg custie) and explain she needs to pay and chase her tenant, if you have email address I would also email her an invoice (this will be tax deductible on her account for rent income).

The reason I say this is you can't get a ccj when you have not even told them they are liable to pay the bill in the first place.

Best of luck with it all.

 

 

Sent using the Window Cleaning Forums mobile app

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Kennygggkent
This should not have been done in this way for future ref, landlord instructs works u should bill landlord and it is for them to seek reimbursement from the tenant as this is there agreement not yours.

Direct answer is your contract is with the landlord and not the tenant, however before you seek funds through the court my advise would e speaker landlord (reg custie) and explain she needs to pay and chase her tenant, if you have email address I would also email her an invoice (this will be tax deductible on her account for rent income).

The reason I say this is you can't get a ccj when you have not even told them they are liable to pay the bill in the first place.

Best of luck with it all.

 

 

Sent using the Window Cleaning Forums mobile app

Good man Hunty, Just in the process of emailing her, and your thoughts are exactly how I thought it might be, just needed the re-assurance. Many thanks

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Green Pro Clean Ltd
Hello Chaps, I'm owed £150 by regular custy who got me to clean windows at her house she rents and then to send the bill onto the previous tenants who's supposed to settle it. But they haven't paid 7 weeks later after being reminded several times. So someone is getting a CCJ, but my question is should it be the tenant or landlord, I think landlord as she asked me to do the work and I've only really dealt with her and I don't think I should have to chase her tenant around. Any thoughts?

 

The bill goes to whom ever requested the work. :itwasntme:

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CHWS
Ok so this is a brief guide / walk through as to how to recover a debt / file a claim with the Small Claims Court against a residential client.

 

Now many will say 'Oh just write it off, it's only £10' or whatever the price is but in my book the price is irrelevant, it is principal.

 

If I let a customer get away with two months of window cleaning and I do nothing about it except drop them when they see another window cleaner they will pull the same stunt and get away with more free window cleaning. Unacceptable. If I take action they will think twice before taking liberties with a fellow windy in future.

 

I have in the past successfully filed against a residential customer and done so as a matter of principal.

 

The key thing to remember is that being able to take action begins at day 1 when you sign them up as a new client, you need both first and last name and full address minimum, this will make your life easier as you go as you will file against 'Mary Roberts' instead of just 'Mary'

 

This is my final demand by text for payment.

 

Screenshot_2016-02-28-15-52-53_zpsbihjkrxz.png

 

Now many will say 'oh you don't have a contract etc etc' well the news for you is that a verbal agreement is still a contract under English law. Also you will be very hard pushed to find a Judge in England that has not had a window cleaner at some point and this is in your favor as the judge already understands that window cleaning is a verbal agreement.

 

I have sent three of these today and given them till Friday to make a payment.

 

Ruth Fern

Leila Simms

Jackie Cole

 

I will update you all on the process as it unfolds I know full well that Jackie Cole will not pay as she has ignored previous threats of action. But we will see.

 

Some on here may also suggest Thomas Higgins solicitors £2+ VAT letter but Higgins will only chase a debt above £25.01 and if proceeding to court can actually end up costing you money so really IMO only worth while for a sizable commercial debt.

 

Will keep you posted

Can you post up your final text , it's not letting me open the image, I'm going to post this on a letter to a couple of customers

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Green Pro Clean Ltd
Can you post up your final text , it's not letting me open the image, I'm going to post this on a letter to a couple of customers

 

Sorry mate. wont let me open it either and I have changed phones since then.

 

A demand for payment would look something like this.

 

Dear Peter Ian Staker,

 

We have sent you repeated requests for payment for the outstanding ammount of £30.00 for window cleaning services in July and August this year. We have also called by your property but as yet you have still failed to settle the account.

Payment can be made by Bank transfer to account #12345578 Sort code 11-22-33

Please be sure to put your surname and street name as a reference.

This is our final request for payment should the bill not be settled by this Monday the 7th November 2016 it will be filed withe the Small claims courts at which point you will also become liable for an additional administrarion cost of £40.00 plus £25.00 court filing charges.

 

We thank you for your prompt attention to this matter.

 

Kind regards. Angry hard working window cleaner!.

 

 

 

Hope that helps.

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CHWS
Sorry mate. wont let me open it either and I have changed phones since then.

 

A demand for payment would look something like this.

 

Dear Peter Ian Staker,

 

We have sent you repeated requests for payment for the outstanding ammount of £30.00 for window cleaning services in July and August this year. We have also called by your property but as yet you have still failed to settle the account.

Payment can be made by Bank transfer to account #12345578 Sort code 11-22-33

Please be sure to put your surname and street name as a reference.

This is our final request for payment should the bill not be settled by this Monday the 7th November 2016 it will be filed withe the Small claims courts at which point you will also become liable for an additional administrarion cost of £40.00 plus £25.00 court filing charges.

 

We thank you for your prompt attention to this matter.

 

Kind regards. Angry hard working window cleaner!.

 

 

 

Hope that helps.

Brilliant mate, some wanker just doesn't answer the door !!

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A.K WINDOWS

Ive taken action a few times its unreal how many people think they can get away with it,this a method of mine is 1st clean is charged a double this must be paid cash on the day if they do this then you know they should be 99.9% good people if not dont worry get rid.

 

I used money claim online and issued CCJ to more than a few cost £25 to issues a court order letter etc ,,they paid up apart from one who didnt show in court so she took a CCJ for £32 worth of window cleaning i was that down plus £25 but made me feel better knowing i had wrecked her credit rating:giggle:

 

 

DO NOT LET ANYONE GET AWAY WITH A PENNY!!!

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4Weekly

I use my own letters, knowing how the legal system works i know most of the ins and outs of how to get monies back. most people are scared of debt collectors but they have no more power than the local milkman. its just fear that makes people pay up 99% of the time.

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Kennygggkent
On ‎28‎/‎02‎/‎2016 at 16:32, Green Pro Clean Ltd said:

Ok so this is a brief guide / walk through as to how to recover a debt / file a claim with the Small Claims Court against a residential client.

 

Now many will say 'Oh just write it off, it's only £10' or whatever the price is but in my book the price is irrelevant, it is principal.

 

If I let a customer get away with two months of window cleaning and I do nothing about it except drop them when they see another window cleaner they will pull the same stunt and get away with more free window cleaning. Unacceptable. If I take action they will think twice before taking liberties with a fellow windy in future.

 

I have in the past successfully filed against a residential customer and done so as a matter of principal.

 

The key thing to remember is that being able to take action begins at day 1 when you sign them up as a new client, you need both first and last name and full address minimum, this will make your life easier as you go as you will file against 'Mary Roberts' instead of just 'Mary'

 

This is my final demand by text for payment.

 

Screenshot_2016-02-28-15-52-53_zpsbihjkrxz.png

 

Now many will say 'oh you don't have a contract etc etc' well the news for you is that a verbal agreement is still a contract under English law. Also you will be very hard pushed to find a Judge in England that has not had a window cleaner at some point and this is in your favor as the judge already understands that window cleaning is a verbal agreement.

 

I have sent three of these today and given them till Friday to make a payment.

 

Ruth Fern

Leila Simms

Jackie Cole

 

I will update you all on the process as it unfolds I know full well that Jackie Cole will not pay as she has ignored previous threats of action. But we will see.

 

Some on here may also suggest Thomas Higgins solicitors £2+ VAT letter but Higgins will only chase a debt above £25.01 and if proceeding to court can actually end up costing you money so really IMO only worth while for a sizable commercial debt.

 

Will keep you posted

Green, this is incredibly lazy of me but I remember the final text demand you uploaded above was right on the money, worded perfectly, but it's not showing anymore, don't suppose you still have it on your phone?

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scottish cleaning service
On ‎10‎/‎28‎/‎2016 at 18:55, Kennygggkent said:

Good man Hunty, Just in the process of emailing her, and your thoughts are exactly how I thought it might be, just needed the re-assurance. Many thanks

In Business I always deal with the person paying the bill. I once had a wife tell me to do

this and that but her husband was paying bill, had a hard time. good lesson for me!

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Bart90
Posted (edited)

This has been a really helpful thread but I've just found out that since October 2017 the rules have changed in regards to taking individuals to court and it isn't particularly great for us Window cleaners who have smaller debts.  You're now obliged (if your debtor is an individual or Sole Trader) to send a Letter Before Action containing a load of red tape called 'Pre Action protocol' which gives the debtor 30 days to pay.  The idea is to help people reach agreement before  it needs to go further so it reduces the chances of court cases and saves court time. If your debtor is commercial the old rules still apply!

 

I currently have a debtor and have gone through this with a solicitor, I've done it for principals sake and if they pay I'll be left with a small amount in my pocket (under a tenner).  The LBA & PAP cost £24 with Thomas Higgins so if your debt its less than that I can see most would not pursue it.  You can send a PAP yourself but what a faff it is with the different documents! 

 

It's a shame as these people shouldn't be allowed to get away with it and I would still encourage anyone reading this to pursue it nonetheless as they'll just do it to the next guy.......  they say the law is an ass and in this case I think it probably is.

 

 

Edited by Bart90

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Steam

Just filed my first claim through the small claims court and have to say it was very easy and straight forward to do online. It was for a customer on one of my bin cleaning rounds who owes me £22.50 not a massive amount but still worth pursuing as I've been ripped off to many times in the past. If I win she's got to pay my fee plus the debt.

She now has until the 4th March to reply to the courts if she fails to do that I can then file a ccj against her. 

I have plenty of evidence showing requests for payment etc I also sent her a formal letter last week demanding the debt to be settled by the 8th which was Friday, I also included in the letter that I would pursue a claim against her if she failed to settle the outstanding debt. 

I will keep you posted as to what happens.

Thanks to you Darren for the info on the small claims as without it I probably wouldn't have bothered thinking it a waste of time. Like you say though why should people get away without paying.

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Pjj

It’s also worth considering a debt collection agency I personally find this route a lot easier , and has far better results ,for example you might win the court case and the person may get to pay by instalments , they might make one payment if you are lucky then stop , you then have to go back to court it’s a right old pain and simply not worth it unless it’s a considerable amount of money , I currently am owed £725 by a company near Peterborough, if I take them to court as we are both buisness the court will be half way between Cornwall and  Peterborough, it would cost me a days loss of earnings + travel expenses etc you can never claim all your expenses back either , so it’s not worth pursuing from my point of view , however the debt collection service I use will recover all the funds owed in one hit and charge me 20% it galls me that I have to pay that but Ime better off doing it this way rather than court action , all the letters you have to do before court action take time and effort I would rather put into earning more money not chasing debt , most will also work on a no win no fee basis so you have nothing to loose , they will also take court proceedings on my behalf if that becomes nessasary but so far they have had a 100% success rate in recovering what is owed , I personally think taking someone to court for £22:50 is a waist of time by the time you have written the before action letters , filed the claim attended court etc you could have easily earnt £250 minimum, I do however totaly agree with you they shouldn’t be allowed to rip people off , I know it’s hard and totaly alien to a hard working guy but sometimes it’s just better to walk away and write it off against tax , I hope you get your money keep us posted on how it all goes 

Edited by Pjj

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scottish cleaning service

I'm lucky, because all my customers are not far away and I am getting them through an old lady in the church. Did a nice first clean today and the woman told me a former cleaner tried to come back. She went out and spoke to him and he gave here total verbal abuse. Looks like I may pick up the whole street with the way he is behaving but he has issues. Doesn't cost a cent to smile and carry on but can cost a great deal behaving like that especially in today's fast moving social media. world.

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Cheshire kev
On 28/02/2019 at 18:08, Pjj said:

It’s also worth considering a debt collection agency I personally find this route a lot easier , and has far better results ,for example you might win the court case and the person may get to pay by instalments , they might make one payment if you are lucky then stop , you then have to go back to court it’s a right old pain and simply not worth it unless it’s a considerable amount of money , I currently am owed £725 by a company near Peterborough, if I take them to court as we are both buisness the court will be half way between Cornwall and  Peterborough, it would cost me a days loss of earnings + travel expenses etc you can never claim all your expenses back either , so it’s not worth pursuing from my point of view , however the debt collection service I use will recover all the funds owed in one hit and charge me 20% it galls me that I have to pay that but Ime better off doing it this way rather than court action , all the letters you have to do before court action take time and effort I would rather put into earning more money not chasing debt , most will also work on a no win no fee basis so you have nothing to loose , they will also take court proceedings on my behalf if that becomes nessasary but so far they have had a 100% success rate in recovering what is owed , I personally think taking someone to court for £22:50 is a waist of time by the time you have written the before action letters , filed the claim attended court etc you could have easily earnt £250 minimum, I do however totaly agree with you they shouldn’t be allowed to rip people off , I know it’s hard and totaly alien to a hard working guy but sometimes it’s just better to walk away and write it off against tax , I hope you get your money keep us posted on how it all goes 

Thanks I will, interesting point you have made and your probably right tbh. If this doesn't work which it's looking likely as I've heard nothing from her and Monday is D day. It just winds the hell out of me how many rotten people there are who think nothing of ripping us off but I'm sure would be the first to complain if we didn't turn up to do the agreed job. 

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RWCleaning
On 28/11/2018 at 19:22, Bart90 said:

Just to add to this for anyone who's unfortunate enough to only have a first name for a non payer; I've used this electoral roll search twice and it's worked to get a surname.  

 

https://t2a.io/products/people/search-the-electoral-roll

Wow brilliant, I’ve been causality trying to find out the surname of a one off clean I did last November!!

found it! Thank you.

* causally haha

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ks789

long ago, and im not proud, but I did go back and cover the windows in mud. Only the one customer out of 100s and it was over 15 years ago when was younger and foolish. if today, would just walk away ( I think) though I find after reminder texts theres no problem.

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