Green Pro Clean Ltd
Well-known member
- Messages
- 8,103
- Location
- Nottingham & Derbyshire
I go and quote a gutter 'clear only' job. Looks simple enough so I quote £80.
'How long?' She asks. 'No more than two hours' I reply.
Get the job. Turn up and using my Harris pole and Pro Gutter attachment it takes me 20 minutes to cler the gutter front and back.
Oh well, so I whip out my WFP and wash off the outsides of the gutters, there goes another 10 minutes, then I decide to do all the windows, that's 15 minutes then for some unknown reason I clean the conservatory windows and all the doors.
(All these are extras not quoted for)
I pack up and hand in the bill for the AGREED £80.
'Oh is it cheaper as you said 2 hours and you have been here no where near that?'
(After I have explained all the add ons I included for nothing)
'No luv the price is the price'
'Oh I don't think labor should be that expensive'
'Labor? Labor?' (Now she's done it) 'You aren't paying me for labor alone luv, you're paying for my years of experience my thousands of pounds of equipment, my liability insurance to protect you and your home, my advertising which is how you found me, for me risking my life up the ladder so you don't need to.........'
'I'm just asking, seems a bit unfair.' She says
'If they had been chocker luv and I had been here for four hours and said....well I thought two but as it's been four I will have to double the price to £160 you wouldn't be very happy now would you?'
'No but that I would understand' she says
'You dont seem to luv cause If I had been here 5 mins or 5 days the price is the price, you were quoted for a specific task, only reason time was discussed was you asked aprox how long I would be. The time has nothing to do with the charge, I charged you for the task'
'Well I was only asking!'
____________________________
OH FOR F×××S SAKE !
'How long?' She asks. 'No more than two hours' I reply.
Get the job. Turn up and using my Harris pole and Pro Gutter attachment it takes me 20 minutes to cler the gutter front and back.
Oh well, so I whip out my WFP and wash off the outsides of the gutters, there goes another 10 minutes, then I decide to do all the windows, that's 15 minutes then for some unknown reason I clean the conservatory windows and all the doors.
(All these are extras not quoted for)
I pack up and hand in the bill for the AGREED £80.
'Oh is it cheaper as you said 2 hours and you have been here no where near that?'
(After I have explained all the add ons I included for nothing)
'No luv the price is the price'
'Oh I don't think labor should be that expensive'
'Labor? Labor?' (Now she's done it) 'You aren't paying me for labor alone luv, you're paying for my years of experience my thousands of pounds of equipment, my liability insurance to protect you and your home, my advertising which is how you found me, for me risking my life up the ladder so you don't need to.........'
'I'm just asking, seems a bit unfair.' She says
'If they had been chocker luv and I had been here for four hours and said....well I thought two but as it's been four I will have to double the price to £160 you wouldn't be very happy now would you?'
'No but that I would understand' she says
'You dont seem to luv cause If I had been here 5 mins or 5 days the price is the price, you were quoted for a specific task, only reason time was discussed was you asked aprox how long I would be. The time has nothing to do with the charge, I charged you for the task'
'Well I was only asking!'
____________________________
OH FOR F×××S SAKE !
