laddergarder
Well-known member
- Messages
- 1,546
- Location
- Greenock, Scotland
I have a customer that's neighbour works in the bank I use and long story short she wouldn't let me withdraw money from my bank account and pay it into my current account as a cash withdrawal and deposit and it was money laundering, /emoticons/wacko.png
Any way I told her firmly that if she is telling me that I cant withdraw my money and do what I want with it, then close my account please. Transferring money from one account to another is not even remotely related to money laundering, and I take great offence with you saying that to me with a queue of customers behind me, that could be very damaging to my reputation.
I explained what money laundering was I told her to be very careful before suggesting that someone is doing something illegal. So she transferred my money, and I have never seen her on the business desk again since.
However since then, unknown to me at the time, that she was one of my customers neighbour, she has been popping out making petty complaints.
We do all four in the block of apart from her. It is a close, but her house has a little bit that comes out with a flat lead roof on it, and we have to walk on that to clean the lady's windows above hers. Which she is not happy about.
So today she tried to refuse saying that factors said we were not allowed to do that for health and safety reasons, and just I just happened to be there just before they guy came for a factors meeting /emoticons/biggrin.png.
Anyway I spoke to the guy who was quite nice, and said that they explained it as if I was putting another set of ladders on top of the roof as well to reach the windows but I showed him this was not the case.
I said that she cant refuse as cleaning is essential maintenance, and as it is a comunal property, she had to grant access for essential maintenance, which he agreed, and I showed him how we work and why it is completely safe, and offered to send him copies of all our insurance documents.
Off he went and we carried on, which royal p'ed off this neighbour. Dont
think it will be the end of it though.
I just really wanted to know if anyone has dealt with anything similar and how things went. I have never really had a neighbour of one of my customers moan so much in my 6 years doing this.
Sorry also for the long post, i did try to keep it short :angel:
Any way I told her firmly that if she is telling me that I cant withdraw my money and do what I want with it, then close my account please. Transferring money from one account to another is not even remotely related to money laundering, and I take great offence with you saying that to me with a queue of customers behind me, that could be very damaging to my reputation.
I explained what money laundering was I told her to be very careful before suggesting that someone is doing something illegal. So she transferred my money, and I have never seen her on the business desk again since.
However since then, unknown to me at the time, that she was one of my customers neighbour, she has been popping out making petty complaints.
We do all four in the block of apart from her. It is a close, but her house has a little bit that comes out with a flat lead roof on it, and we have to walk on that to clean the lady's windows above hers. Which she is not happy about.
So today she tried to refuse saying that factors said we were not allowed to do that for health and safety reasons, and just I just happened to be there just before they guy came for a factors meeting /emoticons/biggrin.png.
Anyway I spoke to the guy who was quite nice, and said that they explained it as if I was putting another set of ladders on top of the roof as well to reach the windows but I showed him this was not the case.
I said that she cant refuse as cleaning is essential maintenance, and as it is a comunal property, she had to grant access for essential maintenance, which he agreed, and I showed him how we work and why it is completely safe, and offered to send him copies of all our insurance documents.
Off he went and we carried on, which royal p'ed off this neighbour. Dont
think it will be the end of it though.
I just really wanted to know if anyone has dealt with anything similar and how things went. I have never really had a neighbour of one of my customers moan so much in my 6 years doing this.
Sorry also for the long post, i did try to keep it short :angel: