Hi everyone,
Just wondering on the best way to approach this scenario.
I've a block of 5 large flats which I clean on behalf of the owner of the leasehold.
every month one resident comes out and complains about something using a pole! Leaving Windows wet! How long the job takes me! Not being told in advance I'm coming!
I've tried talking to her rationally but she just talks over me or walks off.
She says her windows are clean so can't really work out her actual problem.
Everyone else is more than happy with me.
Can't ditch her without losing the whole block.
Any advice please!
Sent using the Window Cleaning Forums mobile app
Just wondering on the best way to approach this scenario.
I've a block of 5 large flats which I clean on behalf of the owner of the leasehold.
every month one resident comes out and complains about something using a pole! Leaving Windows wet! How long the job takes me! Not being told in advance I'm coming!
I've tried talking to her rationally but she just talks over me or walks off.
She says her windows are clean so can't really work out her actual problem.
Everyone else is more than happy with me.
Can't ditch her without losing the whole block.
Any advice please!
Sent using the Window Cleaning Forums mobile app